EMEA Resource Coordinator, Crosslake Technologies

• This role is perfect for someone with 1-3 years' experience, who is looking to quickly broaden their experience in resourcing in professional services and operational co-ordination
• Excellent communication, both written and verbally, with the ability to deliver concise, summaries and relay specific details efficiently to senior stakeholders
• Highly organised with strong prioritisation skills; able to manage multiple concurrent requests and shifting timelines in a fast-paced, deal-driven environment
• Demonstrated ability to pull together information from multiple sources, reconcile discrepancies, and have a holistic view of team, project and operational needs
• Strong attention to detail and a “data hygiene” mindset; able to maintain accuracy across multiple systems and spot inconsistencies before they become issues
• Confident problem-solver who can surface conflicts early and propose practical options and trade-offs
• Takes initiative and has a willing, collaborative attitude
• Proficient in Microsoft - particularly Excel and Outlook
• Comfortable learning and working across systems (e.g., Salesforce, Suite Projects Pro, internal skills/availability tools); quick to come up to speed on new tools and processes

Desirable

• The Resource Operations team is responsible for the management and effective scheduling of our resources for all our client engagements
• At Crosslake our resource is our people; project delivery teams made up of an unmatched community of highly skilled professionals, including FTEs and practitioners—architects, engineers, consultants, and former CTOs and CIOs
• As a Resource Coordinator, you’ll play a key role in supporting the management of our resource pool
• You’ll act as a primary point of contact, keeping consistent communication with resources to provide real‑time visibility of availability and skills, along with driving timely updates, reporting and administration activities
• Working across Salesforce, Suite Projects Pro and our internal tracking tools, you’ll help maintain a single, trusted view of capacity and project timelines so stakeholders can rely on accurate resourcing data
• This is a remote role working autonomously, prioritising your workload, driving follow-ups, and keeping systems up to date while collaborating with the team via Slack, email and Zoom
• You will also have access to the Manchester City Centre hot desking office
• Maintain accurate data around skills, expertise and project assignments in all internal systems
• Proactively and systematically engage with resources to understand and track availability, including project timeline and commitment changes
• Support the Resource Manager in identifying and matching requested skills and experience within the resource pool to meet project requirements
• Support the Resource Manager by ensuring resource availability and project changes are communicated and documented correctly, timely and with relevant context
• Report on daily global resourcing availability
• Supporting correct and timely system administration
• Provide coordination support for resource onboarding activities