IT Operations Administrator, Hootsuite
Social media management tool
Be an early applicant
Social media management tool
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower organizations to build trust and deepen relationships through the power of social.
Role
Who you are
- Limited prior experience / No prior experience / Entry level experience in relevant work area
- Full proficiency in English, both verbal and written
- Diploma or Bachelors degree in Computing Science or equivalent
- ACMT, JAMF courses an asset
- Certified to do Macbook repairs
- Working knowledge & understanding of Google Admin
- Advanced knowledge of Google Apps
- Working knowledge & understanding of Active Directory and Single Sign On
- Working knowledge of JAMF Pro/JSS
- Experience troubleshooting VOIP
- Working knowledge & understanding of Microsoft Office
- Experience working with AV Streams and troubleshooting meeting room hardware issues
- Experience working in agile environment a bonus
- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
- Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community
- Curious. You are always learning and seeking ways to make things better
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others
What the job involves
- We’re looking for an IT Operations Administrator to help us provide frontline IT support to Hootsuite owls and solve both small as well as large technology problems
- You’ll be working on the Helpdesk ticket queue, deploying laptops plus hardware peripherals, and work closely with the IT team to solve tech challenges
- In this role, you will report to the IT Manager
- Support the build of Mac images and deployment processes, and collaborate with the IT team on Mac hardware and software challenges
- Set up, install, modify, configure, maintain laptops record hardware
- Procure new hardware on an as-needed basis based on inventory levels
- Receive off-boarded hardware and update workflows as well as management system based on that
- Tear down desks of off-boarded employees
- Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures
- Work closely with Hootsuite’s global IT HelpDesk and Infrastructure team to identify and resolve issues by following processes
- Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues
- Set up, install, and troubleshooting of Google Meet Hardware
- Assist with setting up loaner laptops to AV gear for interviews or smaller company events
- Create accounts for new hires, contractors, temps
- Decommission accounts for exiting employees
- Assist with the automation of employee onboarding and off-boarding processes
- Keep team documentation updated as processes and stakeholder needs change
- Lead or assist in departmental projects that require Helpdesk time and resources
- Participate in on-call duties as needed according to the global on-call schedule
- Creating tickets, outlining business requirements, moving tasks through agile workflow as work is completed
- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Salary benchmarks
Our take
Hootsuite is a leading social media management platform that’s been around since the early days of this now-ballooning online sector. With over 18 million customers, and used by over four fifths of the Fortune 1000, this giant is hugely competitive in the space.
Thought Hootsuite's plans for an IPO didn't survive the tough economic conditions of 2022 (like many of its peers, the company engaged in several rounds of layoffs), it has since reworked its leadership team to get back on course as the economy recovers.
Just like its acquisition of Sparkcentral saw the company expand into customer service, its more recent purchase of Talkwalker sees it integrate AI into its platform. The combined offering will supply businesses with a social media performance engine to turn insights into action, all fuelled by artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-26% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2014
$60m
SERIES D
Aug 2013
$165m
SERIES B
Total funding: $246.9m
Company benefits
- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together
- Accidental death and dismemberment (AD&D) Insurance
- Dental Insurance
- Disability Insurance
- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)
- Gym Discount
- Health Insurance
- Life Insurance
- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary
- Paternity Leave
- Sick Time (for individual employee and family members)
- Bereavement Leave
- Business Travel Insurance
- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)
- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)
- Remote Work
- 401k
- Employee Discount
- Pet Friendly Workplace
- RRSP Matching
- Volunteer Time Off
Company values
- Step Up - Show the world what it looks like to live and work by these guiding principles
- One Team - Make Hootsuite a place where we all feel safe, welcomed, valued, and empowered to do our best work together without compromising who we are
- Customer Obsessed - Focus relentlessly on helping our customers succeed
- Go Fast, Be Agile - Widen our competitive advantage by committing to speed and simplicity over perfection and complexity
- Play to Win - Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders
- Neighbors and Allies - Give back to our communities and be an ally
Company HQ
South Main, Vancouver, BC
Articles
Leadership
Ryan Holmes
(Founder & Board Member)Previously founded interactive agency Invoke Media, served on the Board of Directors for Ariztia, and founded pre-seed fund LOI Venture.
Irina Novoselsky
(CEO)Previously Board Member at Lemonade and World Business Chicago, CEO at CareerBuilder and President at Novitex Enterprise Solutions.
Share this job
View 18 more jobs at Hootsuite