Senior Customer Success Manager, Clari
Commercial
$115-165k
OTE
+ Pre-IPO stock options
More information about location
Revenue operations platform
Job no longer available
Revenue operations platform
501-1000 employees
Job no longer available
$115-165k
OTE
+ Pre-IPO stock options
More information about location
501-1000 employees
Company mission
To transform our customer's revenue operations to be connected, efficient, and predictable.
Role
Who you are
- 5+ years experience in B2B SaaS Customer Success roles
- Experience with Revenue Operations and Salesforce preferred
- Verifiable track record of customer retention and growth by driving adoption, engagement, and experience
- Aptitude for learning software and staying current on industry best practices
- Ability to explain complex data relationships and technical issues in non-technical terms
- Comfortable learning in a dynamic, fast-paced environment
- Consistent diplomacy and poise while working through customer issues and escalations
- Unrivaled sense of ownership, dedication, and passion for helping customers realize maximum value
What the job involves
- As a CSM, you will act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journey
- Proactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycle
- Understand the top revenue-related initiatives and associated KPIs for the customers in your portfolio and form a strong point of view on how Clari can help them achieve those goals
- Build strong relationships across all levels of our customer's businesses - from individual Clari Admins up to VPs and CROs
- Develop deep product expertise and understand how Clari fits into the broader eco system of tools, data and systems
- Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teams
- Coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
- Conduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)
- Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)
- Help resolve customer issues, requiring technical knowledge of the Clari platform
- Represent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requests
- Inform the future of the Clari platform through product feedback requests and proposals, both internally and customer-driven
- Drive customer advocacy in the form of references, referrals, and case studies
- Contribute towards a strong, collaborative team environment
- Manage multiple priorities while maintaining strict attention to details
- The Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales
- Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers
Our take
Clari’s revenue operations software scrapes data stored in digital infrastructure such as marketing automation systems, CRMs, emails, calendars, and content management systems, before using AI to deliver revenue forecasts.
In short, its purpose is to remove any doubt or guesswork from revenue forecasts, allowing businesses to plan for the future with more certainty. Clari has built up a solid base of business customers so far, including Adobe, Lenovo and Dropbox.
The company's surge in momentum makes a great deal of sense, with a 227% growth over three years and now managing over $4T in revenue for 1,500+ companies. Its merger with the sales engagement platform Salesloft in 2025 saw a change in leadership and the creation of the world's most extensive Revenue AI dataset, unifying the respective companies' products into a powerhouse of the customer revenue market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2022
$225m
SERIES F
Mar 2021
$150m
SERIES E
Total funding: $496m
Company benefits
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life Insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well-being and professional development stipends
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly 'take a break' days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
Company HQ
Sunnyvale, CA
Leadership
Steve Cox
(CEO)Previously CEO & Boardmember at Employ, COO and Boardmember at Community Brands and was the Senior VP at Vertafone.
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