Senior/ Lead Product Analyst, Cleo
Pricing
+ Equity
1+ day a week in office
AI personal finance assistant
Posted today
AI personal finance assistant
201-500 employees
Posted today
+ Equity
1+ day a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit
- We are looking for a self-starter, focused on results, with a demonstrated background in using analytics to drive the understanding, growth, and success of a product
- 5+ years of experience doing quantitative analysis within a cross functional digital product environment
- A strong ability to communicate findings to non-technical stakeholders in a concise and engaging manner
- Experience conducting large scale A/B experiments and interpreting results to drive product and business decisions
- Proven experience with designing and analysing pricing experiments, such as A/B tests for subscription tiers, discount effectiveness, or value-based packaging strategies
- Ability to define new product metrics from complex, unstructured data
- Fluency with commercial data and key concepts around user value and profitability
- Fluency in Python and its application in data analysis
- Knowledge of statistics (e.g. hypothesis testing, regressions)
- Excellent SQL skills
- Experience with data visualisation tools such as Tableau, Superset, Looker, Mode
- Experience with data modelling/dbt is a nice-to-have, but not essential
What the job involves
- As a Product Analyst in our Growth pillar, you’ll enable your team to make better decisions, faster
- Working as part of a cross-functional squad alongside Product Managers, Designers, and Engineers, you’ll apply your expertise to drive the future of what we build at Cleo
- You will leverage rich user data and sophisticated analytical techniques to see your insights move key metrics like conversion, ARPU & LTV
- You’ll also sit within the wider data function here at Cleo; a hotshot chapter of 65 Data Scientists, Product Analysts, and Analytic Engineers with significant industry experience who are at the heart of everything we do at Cleo
- Conduct deep-dive analysis into subscription tiers, pricing tests, discount strategies, and packaging choices, using profit and loss metrics to understand user behaviour and investigate opportunities to increase conversion, drive upsell, and optimise LTV across different customer segments
- Influence the roadmap of your team through presentation of data-based recommendations
- Define how we quantitatively evaluate success, setting KPIs, designing tracking to measure what really matters, delving into the leading indicators of user behaviour
- Conduct regular A/B tests and causal analyses to determine the impact of product changes on success metrics
- Build models of price sensitivity, bundling effectiveness, user-segmentation, and customer lifetime value, tailored to support tiered offerings and optimise monetisation strategies
- Work with Analytics Engineering to prioritise data modelling needs in your area as well as directly contributing to our transformed data codebase
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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