Software Engineer, UJET
Backend
$140-150k
+ Stock options
AI-powered contact center solutions
Job no longer available
AI-powered contact center solutions
201-500 employees
Job no longer available
$140-150k
+ Stock options
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- The ideal candidate is a software engineer who has experience shipping products and is meticulous with code style and quality, with the ability to own features and end-to-end architecture
- 7+ years' experience in software development with a strong backend focus
- Proficiency in backend programming languages, preferably Ruby on Rails
- Experience with databases (SQL, Redis)
- Experience in designing and maintaining scalable RESTful APIs
- Familiarity with cloud platforms (GCP, AWS) and containerization (Docker, Kubernetes)
- Strong problem-solving skills, system design, and the ability to work in a fast-paced environment
- Experience in frontend technologies and Javascript is a plus
- Bachelor's Degree in Computer Science
What the job involves
- UJET is searching for a Senior Software Engineer (Backend) to join our growing San Francisco team
- You are expected to write clean and solid code that interacts with our other services and components
- Be a collaborative team player who can deliver backend services with high availability, low latency, and auto scalability
- Facilitate collaboration between engineers, product owners, and designers
- Possess a deep understanding of the product and business goals which translate into technical design documents
- Architect, design, develop, deploy, and operate services that serve start-ups to enterprise clients
- Be a leader of the UJET backend developer community affecting and driving our architecture across the company
- Drive strong engineering practices within your team and define and teach these practices within the UJET developer community
- Contribute to the vision and long-term strategy in your domain of expertise
- Find ways to spread learning across the organization (give internal talks, contribute to internal blogs, etc.)
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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