Senior IT Support Specialist, Kyriba
Office located in La Defense, France
Cloud based treasury and payment automation solutions
Open for applications
Cloud based treasury and payment automation solutions
1001+ employees
Open for applications
Office located in La Defense, France
1001+ employees
Company mission
To help companies transform their liquidity management and use it as a strategic advantage.
Role
Who you are
- Knowledge of various types of computer operating systems including Windows, Linux and Mac
- Knowledge of local area networks, and communications equipment
- Sufficient technical knowledge to undertake problem resolution of equipment hardware and software issues to identify the cause of errors/defects
- Analysis methods and problem solving: use logic and reasoning to identify route cause, strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Knowledge of developing constructive and cooperative working relationships with others
- Knowledge of writing and maintaining technical documentation
- Effective communication
- Ticketing system queue management using tools such as Jira, Service Now or Salesforce
- IT assets purchase order management
- IT asset management software using tools like Kace, JamF
- User access provisioning/management using tools like Active Directory, OKTA SSO, Google SSO
- Manage business software like Active Directory, Google Workspace, Kace, JamF, Zoom, Slack or Dropbox
- Ability to prioritise activity, manage the daily support tasks and the projects in an efficient manner
- Ability to follow a defined intervention framework
- Ability to communicate effectively with clients using ticket management templates, and with peers using the instant messaging systems of video conferencing tools such as Slack or Zoom
- Ability to propose innovative solutions
- Update personal knowledge and adapt it to the situation, using the learning tools available like Coursera or Pluralsight
- Excellent oral and written communication skills necessary to maintain professional communications with people inside and outside the environment as necessary
- Bachelor’s degree in Computer Science, Management Information Systems or IT related discipline or equivalent experience
- 8 years of related experience in IT Support
What the job involves
- The Senior IT Support Specialist provides administration, supports, and troubleshoots personal computers, software, printers and associated peripherals in a managed network environment to ensure a reliable computing system for staff. Provides direct support to a wide variety of end users to resolve specific problems
- The Enterprise IT team’s primary role is to support Kyriba’s internal users and maintain IT infrastructure. This global team has members in Paris, San Diego, New York, Tokyo, London and Warsaw
- 40% Configures, installs, upgrades, moves, troubleshoots, and repairs PCs, laptops, printers, phones, and associated peripherals
- Performs moves, adds, and changes of IT equipment as needed. Accepts delivery of equipment and supplies and performs necessary inventory and storage tasks to maintain an accurate inventory of our systems
- Maintains a pool of loaner laptops and other equipment. Escalates and notifies other IT Support staff as needed to resolve issues
- 30% Diagnoses and resolves hardware and software problems for end-users in-person and on the phone. Documents solutions and procedures on the Intranet as needed
- Monitors IT infrastructure and applications for service interruptions and security incidents. Assists IT Support colleagues to resolve problems and implement solutions. Record all activities in ITS standard documentation and support systems
- 20% Managing delivery of projects according to the plan. Tracking projects and providing regular reports on project status to project team and key stakeholders
- 10% Works to upgrade personal skills and knowledge, attends courses and seminars and utilises other approved learning tools
Our take
Corporate liquidity - the ease of selling an asset without affecting its price and a measure of a company’s short-term health - increased by $180 billion between 2022 and 2023, indicating that now more than ever, economic uncertainty requires more rigorous financial health checks. Kyriba, who developed the first-of-its-kind corporate liquidity performance report, is creating products for just that.
Kyriba’s platform provides CFOs, corporate treasurers and IT analysts with the tools to connect, protect, forecast and improve their company’s liquidity. Automation tools developed by Kyriba provide performance and operational improvements to financial self-analysis and thereby offer actionable insights into company improvement. In short, Kyriba, with its 24 years of experience, is a strong alternative to traditional bank advice for corporations seeking improvements to their financial well-being. Kyriba’s risk management, treasury management, payments and connectivity products have seen the company process $15 trillion in payments annually.
Since its founder stepped down as CEO in 2024, Kyriba has received Growth Equity VC from longtime supporters Bridgepoint, accelerating its growth at a time when companies of all sizes need to asses their liquidity regularly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Sep 2017
$43.7m
SERIES E
Sep 2016
$23m
SERIES D
Total funding: $151.2m
Company benefits
- Responsible Time Off - We trust and support our employees to take the time off that they need to work at their very best
- Company Matching 401K - We care about your financial future and want to help you plan for it in any way that we can
- Excellent Insurance Plans - Whether it’s medical, dental, or life insurance plans, including HSA and FSA account options, we have you covered
- Wellness Platform Incentives - From yoga to tennis, 5ks to book clubs, we have a holistic wellness program to help you stay happy and healthy, every day
- Disability Insurance - We will do everything we can to improve your care in the event of short-term or long-term disability
- Employee Assistance Programs - We have several programs to help set you up for success, both in and out of the office
- Legal Services - A highly experienced legal team is available to assist and support you in legal matters
- Pet Insurance - Pets are family. So from dogs to cats, birds to turtles, we want you to know that we’ve got your pet family covered
Company HQ
University City, San Diego, CA
Leadership
Melissa Di Donato
(CEO)Also the Small & Medium Enterprise Digital Adoption Task Force Member at the Department for Business and Trade. Previously a Member of the Advisory Board at Porsche AG, INED at JPMorgan Chase & Co and Founder at Inner Wings.
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