Specialist Solution Engineer, Salesforce
IT Service Management
$113.3-198.2k
Actual salary range is dependent on location
More information about location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$113.3-198.2k
Actual salary range is dependent on location
More information about location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Are you a technically-minded, courageous communicator with a startup mentality and a passion for innovation
- Do you thrive in a fast-paced environment where you can build, scale, and evangelize cutting-edge solutions
- B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Knowledge of IT Service Management solutions
- Solid oral, written, presentation, collaboration and interpersonal communication skills
- Ability to work as part of a team to solve technical problems
- Minimum of 4 years of professional pre-sales experience
What the job involves
- The world of IT Service Management is changing and Salesforce is leading the charge by heavily investing in ITSM space
- Salesforce has launched Agentforce IT Service, a next-generation ITSM solution built on the world’s #1 Service Cloud
- Unlike legacy tools trapped in “portal-to-ticket” workflows, Agentforce is agent-first, conversation-first, and workflow-driven - redefining how employees resolve issues through AI-powered, 24/7 conversational experiences
- This is your opportunity to be part of Salesforce’s bold entry into the ITSM market - helping customers automate up to 80% of IT tasks end-to-end with the combined power of Agentforce, Data Cloud, and Einstein AI
- This Specialist Solution Engineer role sits within our Emerging Business Unit, focusing on products in a similar growth lifecycle phase
- The EBOU’s mission is to incubate, scale, and grow these solutions with a startup mindset
- You'll operate as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio
- This is a dynamic role where your ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to our team's success
- Our IT Service Management (ITSM) solution revolutionizes how employees get help and how IT teams deliver it. Built on the world’s #1 Service Cloud platform, Agentforce IT Service replaces outdated “portal-to-ticket” systems with an agent-first, conversation-first, workflow-driven experience. You’ll be selling a solution that helps companies:
- Deliver Conversational, Always-On Support: Empower employees to get help in minutes, not hours, without leaving their workflow. Agentforce meets users where they work — in Slack — allowing them to request hardware, reset passwords, or report issues through natural conversation rather than complex forms
- Automate End-to-End Incident Management: Accelerate resolutions with AI-driven triage, auto-creation of incidents, and intelligent routing to the right specialists. Reduce manual effort and improve agent productivity by letting Einstein handle repetitive tasks
- Unify IT and HR Service on One Platform: Eliminate silos by bringing IT, HR, Facilities, and other service teams together within Salesforce. Deliver consistent, cross-departmental experiences with shared workflows, automation, and analytics
- Gain Full Visibility with a Native CMDB: Leverage Salesforce’s Configuration Management Database (CMDB) to visualize asset relationships, dependencies, and health in real time. Identify root causes, track service impacts, and resolve issues before they cascade
- Boost Productivity and Reduce Costs: Automate up to 80% of IT tasks end-to-end through workflow automation, AI assistance, and self-service. Free up IT talent to focus on innovation instead of routine ticket handling
- Enable the Agentic Enterprise: Combine human expertise with AI assistance to create a self-healing, proactive support environment where employees and digital agents collaborate to solve problems faster than ever before
- A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members and C-level client contacts to drive consensus on multi-product technology solutions
- Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as executive level product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance
- Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps
- Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement
- Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions. This includes the delivery of executive level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps
- "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce ITSM technologies to address the core challenges and objectives that are uniquely identified for each customer
- Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives
- Build and present customized solutions and demonstrations focused on Salesforce ITSM products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value
- Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions
- Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy
- Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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