Renewals Manager, Tines
East
Plus startup equity
More information about location
No-code automation for security teams
Be an early applicant
No-code automation for security teams
501-1000 employees
Be an early applicant
Plus startup equity
More information about location
501-1000 employees
Company mission
To make the lives of security and operations teams on the frontlines easier.
Role
Who you are
- 3-5 years of experience in renewals, account management, or quota-carrying sales roles
- Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth
- Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS
- Understanding of security operations, workflows, and challenges faced by security teams
- Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders
- Strong understanding of SaaS metrics, customer lifecycle, and recurring revenue models
- Experience using CRM systems (Salesforce preferred) and data analysis tools
- Excellent organizational skills with the ability to manage multiple accounts simultaneously
- Self-motivated with the ability to work independently and establish processes
What the job involves
- As a Renewals Manager you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net revenue retention through seamless and strategic renewal processes
- As one of our first dedicated Renewals Managers, you will help define and establish best practices and processes for our renewal operations
- Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction
- Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage
- Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals
- Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies
- Track and analyze renewal metrics, providing regular forecasts and insights to leadership
- Identify upsell and cross-sell opportunities within the existing customer base
- Develop and implement standardized renewal processes and best practices
- Negotiate renewal terms and conditions when appropriate
- Maintain accurate customer data and renewal information in our CRM system
- Build strong relationships with technical stakeholders and security teams at customer organizations
- Stay informed about product updates and industry trends to effectively communicate value to customer
Our take
Burn-out among security analysts is a real and present challenge to many enterprises. Tines's automation platform solves this problem by automating outdated, slow and complex manual security processes.
The company's solutions are designed to save security teams valuable time and energy, allowing them to focus on more business-critical tasks. The value of this offering is clear, and has seen the company serve an impressive range of clients including OpenTable and Box.
In a relatively short space of time, Tines has proven itself to be a market leader, and has raised substantial funding across a number of rounds. The latest investment will be used to ramp up its AI product development on the back of its release of the AI chat interface Workbench.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$125m
SERIES C
Apr 2024
$50m
SERIES B
Total funding: $271.1m
Company benefits
- Startup equity & extended exercise window
- Matching retirement plans
- Home office setup
- Private healthcare plans
- 25 days annual leave
- Extra company holidays
- Generous parental leave programs
- Flexibility in how and where you work
- Phone and home Internet allowance
Company HQ
Dublin, Ireland
Leadership
Eoin Hinchy
(Co-Founder & CEO)Was a Senior Information Security Engineer at eBay, and Senior Director of Cyber Security at DocuSign.
Thomas Kinsella
(Co-Founder & Chief Customer Officer)Was an IT Security and Forensics Specialist at Deloitte, and Lead eCrime Investigator at eBay. Worked as Senior Director of Security Operations at DocuSign.
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