Account Manager, Resolver
$90-100k
+ Commission
More information about location
Risk-intelligence software
Be an early applicant
Risk-intelligence software
201-500 employees
Be an early applicant
$90-100k
+ Commission
More information about location
201-500 employees
Company mission
To create a digital world that is safe for everyone.
Role
Who you are
- 2-5 years related sales experience within a SaaS company
- Exposure or knowledge within GRC is a plus!
- Experience in a high initiative, high autonomy environment is critical for success; you are a resourceful problem-solver!
- Passionate about solving business problems with technology
- You know the value of customer loyalty and can effectively anticipate needs, establish clear goals, and facilitate rapport
- Experience with marketing automation tools an asset
What the job involves
- As an Account Manager, you play a critical role in the sales engine of Resolver's GRC solutions. You’ll focus primarily on growing our existing customers’ engagements through cross-selling, expansion and upselling
- You’ll combine consultative selling with a solutions-based approach, solving problems, and building relationships while keeping our customers' business objectives in mind
- Did we mention you’ll also be part of an amazing team? We have a collaborative team of Account Executives, Sales Engineers, Customer Success, and Product who are committed to helping organizations protect what matters
- Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose
- Consultative and Conceptual Selling (60%)
- Measures of Success: Win Rate, Recurring Revenue, User Licenses, Gross Revenue, Lead to Opportunity Conversions, Demos and Discovery calls
- Sales generation: you’ll up-sell and cross-sell to existing customer accounts while meeting customer retention targets
- Building: you’ll work with Resolverites to reach customer and company goals throughout the sales cycle
- You’ll encourage real and transparent conversations with customers about their needs and challenges. You’re trying to find a customer-centric solution for key business needs
- Strategic Sales Planning (20%)
- Measures of Success: Building business cases, knowledge of market/industry, connecting with internal stakeholders, and working with existing customer references
- Develop account plans for growth by combining commercial acumen with local relationships
- You’re great at forming relationships – you will be the point of contact for assigned customers and will ensure they receive requested products and services quickly
- You’ll collaborate with your colleagues to ensure consistent service and on-board new customers
- Forecasting & Documentation (20%)
- Measures of Success: Forecasting accuracy, accurate and up- to-date CRM data, mapping of decision makers and stakeholders, defining a quantitative 'new reality', and call to action
- Forecast and track customer account metrics
- Maintain records of customer transactions – you’re organized!
- Monitor and analyze customer’s usage of our product
Application process
- We truly appreciate all interest and will happily reply to qualified candidates
Our take
Resolver, formerly Crisp, is a pre-eminent name in the now-crowded field of social media monitoring services. The company was founded with the objective of identifying internet-based threats to children, and has since evolved into a provider of wider digital marketing services for its clients through the use of sophisticated artificial intelligence tools and a growing team of analysts.
After an acquisition by U.S. risk giant Kroll in 2024, Resolver is looking to synergise its services with its new parent company. Combining AI technology and real-time alerts with Kroll’s risk advisory expertise should significantly expand the value of Kroll’s offerings.
Perhaps the biggest reason for Resolver's former iteration as Crisp's success to date is its roots in online harm-detection. For example, the reputation it has built through operating in environments where analysts simply cannot make mistakes has been crucial to winning the trust of over 1000 brands. Resolver must hope that under new ownership, that reputation will be furnished rather than diluted.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (1 round)
Oct 2018
$25m
GROWTH EQUITY VC
Total funding: $25m
Company benefits
- 33 days holiday including Bank Holidays
- Critical Illness
- Life Insurance Cover
- Healthcare Cash Plan
- An attractive pension
- Cycle to Work Scheme and Commuter Loans to help your journey to work
- Employees perks with freebies, discounts, rewards and more
- Free yoga classes twice a week
- Subsidised gym membership
Company HQ
Leeds City Centre, Leeds, UK
Leadership
Adam Hildreth
(Founder)Prior to founding Crisp in 2005, they were Managing Director of Dubit.
Salary benchmarks
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