CSG Product Operations Manager, Salesforce

• Bachelor's degree in Business, Operations, or related field (or equivalent work experience)
• 2+ years of experience in product operations, sales operations, or a related field
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously
• Experience working with cross-functional teams, including product, sales, and customer support
• Excellent communication skills, both written and verbal
• Proficient in tools like CRM systems (Salesforce, HubSpot), Microsoft Office Suite, Google Workspace and Tableau
• Knowledge of product lifecycle management, sales enablement, and provisioning governance is a plus

Desirable

• The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment
• This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for success offers
• We maintain a multi-year roadmap for our portfolio, develop research-backed business cases for offer development and positioning, and manage the entire portfolio from design to end of life
• We adhere to a governance framework to effectively manage and coordinate cross-functional work
• Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers
• The CSG Product Operations team is seeking an experienced and motivated Operations Specialist to join our team
• This role will be instrumental in ensuring our products are easy to buy, sell, and deliver, while driving strategic product launches and initiatives
• You will assist in roadmap planning, prioritize initiatives, and execute on key deliverables throughout the product lifecycle, from launch to post-launch support
• Additionally, you will collaborate with cross-functional teams to enable sales, support product operations, and establish governance processes to maintain efficient product provisioning
• Success will be measured by the overall performance of the product launches, ability to meet timelines and overcome obstacles, and efficiency in development of processes
• Assist in the creation and execution of product roadmaps, working closely with offer managers and other stakeholders
• Support product launch planning, ensuring all necessary steps are in place for a smooth and successful launch
• Coordinate between product, sales, and operations teams to align priorities and timelines
• Partner with the sales teams to ensure they have the right resources and training for new product offerings
• Create and update sales collateral, product documentation, and training materials as needed
• Assist in the sales operations process, including deal support and providing product expertise
• Monitor the post-launch phase, resolving issues and ensuring that products are delivered as expected
• Enforce product provisioning governance to ensure consistent and efficient product delivery
• Monitor and resolve any product-related operational challenges to ensure seamless customer experience
• Collaborate with cross-functional teams including Offer Management, Marketing, Sales, and -Customer Support to drive product initiatives forward
• Provide ongoing feedback and insights from sales and operations to inform product improvement and roadmaps
• Identify areas for process improvement and work with teams to implement best practices in product operations
• Contribute to streamlining product workflows, reducing friction, and enhancing overall product effectiveness and customer satisfaction