Senior Customer Success Analyst, Fractal

$120k

This role is also eligible for a performance-based bonus tied to achieving sales goals related to new client acquisition and project growth

Mid and Senior level

New York

AI-driven data analytics platform

Posted today

AI-driven data analytics platform

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSData Analysis

Posted today

$120k

This role is also eligible for a performance-based bonus tied to achieving sales goals related to new client acquisition and project growth

Mid and Senior level

New York

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSData Analysis

Company mission

To reshape business through science and advanced data tools and uncomplicate decision-making, so human intelligence can be freed from the drudgery of monotonous work and committed to the pursuit of imagination and creative rewards.

Job

Company

Role

Who you are

4+ years of experience in Customer Success or Consulting within the CPG RGM analytics
Functional expertise/experience in Pricing, Trade Promotions, Pack Architecture, and Commercial Planning
Proven experience leading client delivery for SaaS-based analytics or AI-driven solutions or Analytics Engagement
Demonstrated ability to engage and influence senior stakeholders
Strong analytical, problem-solving, and data-driven decision-making skills
Ability to translate client needs into actionable product development inputs and influence roadmap priorities
Sufficient proficiency in Data Science frameworks to drive the first level of discussion with the client stakeholders

What the job involves

Asper.ai, a Fractal company, is an AI-driven Revenue Growth Management (RGM) platform designed for Consumer Packaged Goods (CPG) and Retail industries. We help global enterprises transform their commercial decision-making through advanced analytics, automation, and data science
We are looking for a Senior Analyst, RGM Customer Success to lead the successful delivery and adoption of Asper.ai’s RGM solutions. These solutions span Pricing & Pack Architecture (PPA), Trade Promotion Optimization (TPO), Price/Volume/Mix analysis, and Trade Terms Management
The role involves acting as a trusted advisor to clients, driving best-in-class RGM execution, providing functional thought leadership, and partnering cross-functionally to shape the product roadmap
Lead end-to-end client implementation, adoption, and value generation for Asper.ai’s RGM platform
Partner with CPG clients to define, design, and implement best-in-class RGM strategies
Collaborate closely with Asper’s Product, Data Science, Engineering, Sales, and Marketing teams to ensure alignment on client needs and solution delivery
Drive Delivery and User Adoption across client engagements
Advise CPG clients on framing the problem statement and the preferred way to solve it to generate meaningful value

Application process

End Date: July 27, 2026

Our take

The analysis of business data is essential in making operational changes based on forecasting, managing supply chains, and optimizing revenue, but the mass of available data can be overwhelming. This can sometimes be combated with the power of AI-driven data analysis tools, but existing solutions are usually designed to solve specific problems within specialized industries.

Fractal develops AI-driven tools and platforms for businesses, including a conversational AI platform called Senseforth, a revenue growth AI tool called Samya, AI algorithms for medical imaging named Qure, and an all-in-one data analytics platform called Crux Intelligence. The company develops its solutions to be flexible and applicable within a wide range of industries including consumer packaged goods, healthcare, financial services, and media.

Whilst AI-driven business tools are commonplace, Fractal has taken the smart approach of developing a suite of flexible AI tools that can tackle problems in many industries, as opposed to focusing on a specific problem or industry. This strategy has positioned the company well for continued growth and impact, reflecting its broad applicability and potential in the market.

Steph

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Jan 2022

$360m

GROWTH EQUITY VC

Jan 2019

$200m

GROWTH EQUITY VC

Total funding: $685m

Company HQ

World Trade Center, New York, NY

Articles

AI startup Fractal becomes unicorn with $360 million investment from TPG

Fractal Analytics: India's Second-Largest Analytics Firm

Qure.ai raises $40 Million from healthcare investors Novo Holdings and HealthQuad

Fractal Adds Two Prominent Tech Executives to Its Board

Fractal AI’s CEO Srikanth Velamakanni states that their company is headed towards a valuation of $15 billion

Leadership

Pranay Agrawal

(Co-Founder, CEO & EVP of Global Client Development)

Pranay co-founded Fractal in 2001, serving as EV of Global Client Development since then and CEO since 2016.

Srikanth Velamakanni

(Co-Founder, Group Chief Executive & Executive Vice Chairman)

After co-founding Fractal, Srikanth served as the CEO until moving into the role of Group Chief Executive & Executive Vice Chairman. He is also a Vice Chairperson at nasscom, Non Executive Chairman at ideaForge and co-founder & Trustee at Plaksha University.

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