Lead Technical Program Manager, Mastercard
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Strong Program Management experience bringing new capabilities to market
- Familiarity with software development, technical terms and general concepts (especially experience with Java, API's & Microservices)
- Familiarity of network solutions/infrastructures principals, Data Center build ups, Release pipeline & deployment processes (especially experience with Jenkins, Maven, Bitbucket/Github etc
- Strong business acumen, with knowledge of MasterCard or the payments industry preferred
- Strong demonstration of Mastercard Core Competencies and ways of working
- Advanced listening, oral, written, and presentation skills
- Strong leadership, interpersonal, teaming, relationship-building and negotiation skills required with a solid track record for developing internal and external relationship
- Demonstrate a high level of initiative and accountability
- Excellent knowledge of Agile Methodology /Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
- Experience with Confluence, Rally or JIRA, Microsoft Project & Excel
- Problem-solving and conflict-resolution ability
- Outstanding organizational skills
- SAFe 4/5 or Scrum Master certification is a plus
What the job involves
- Lead Technical Program Managers are at the heart of Mastercard’s program management framework. A strategic partner delivering critical national infrastructure solutions and services to our Scheme and Product Delivery Programs
- Leads the TECH team and planning, through mobilisation, elaboration, build, test, deploy, go live and warranty stages, for our Product(s), Technology and Customer Solution deliverables
- Proactively manages the detailed end-to-end plan and Technology (TECH ) deliverables into our NPP and Product Delivery Program(s) across Customer Solution & Service Design, Architecture (Product, Infrastructure, Enterprise), Engineering (Development, Integration & Test), Technical Operations, Business Operations and Security to agreed time, cost and quality
- Reports on progress, ensuring transparency and effective management of key dependencies, risks, issues and actions
- Operates between teams and architectures overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
- Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
- Work across multiple teams (may be cross-cutting across products, programs and/or technologies or work may be vertically focused on a single product or feature set)
- Deep understanding of the design approaches and technologies utilized in your area
- Focus on the customer experience, the build and delivery processes and the problems to be solved
- Align dependent organizations and remove/mitigate all blocking issues
- Work directly with external to the organization or external to Mastercard technology providers and customers
- Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined (the WHAT). The Customer Solution, Service and Architectural design is not (the HOW)
- Deep understanding of the business and technical requirements for the solutions being built
- Understand the needs of the TECH teams who have to design, build, test, deploy, maintain and operate the system for the life of the system
- Recognize complex designs and propose simplified solutions by working with the Customer Solution, Service, Product, Infrastructure and Enterprise Architects, software design engineers, principals and Engineering project managers
- Help customers and the TECH teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution
- Identify, assess, track and mitigate issues and risks at multiple levels
- Partner with our internal stakeholders across Product, Delivery, Guilds and Financial Business Partners as required to ensure delivery against agreed Time, Cost and Quality whilst managing Scope and Risk. Identify opportunities to increase our effectiveness through our learnings
- Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
- Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate for discussion and decisions
- Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
- Work across teams to optimize processes
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
Salary benchmarks
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