Senior Engineering Manager, Grafana Labs

• If you read the Phoenix Project and Seat at the Table/Art of Business Value and it struck a chord then you are the next engineering leader we are looking for
• Experience running a software engineering operations team. You have a strong engineering background and are capable of engaging in technical conversations and challenging teams to arrive at strong technical decisions themselves. You understand at least one cloud provider well, and have a working knowledge of k8s
• Deep hands-on experience managing and automating corporate IT systems commonly used by modern tech companies, including the gamut of operating systems (Windows, MacOS, Linux, iOS, Android), SSO (Okta, 1Password), workplace productivity tools (Google Workspace, Office) MDM (Jamf, Intune, FleetDM, Kolide), EDR, DLP, typical corporate SaaS platforms (Salesforce, Zendesk), AI providers (OpenAI, Anthropic, Cursor, Google, etc), and managing employee laptops and devices
• You approach IT and corporate security with a DevOps mindset, preferring enablement, automation, and guardrails over gates and roadblocks. You have experience providing internal platforms to other teams and see IT as a provider of tools, platforms, and automation, rather than a ticket-taking service provider
• Knowledge of the current AI state of the art, and strong ideas on how to leverage effectively and safely across the enterprise in a way that enables experimentation rather than locking the organization into yesterday’s technology
• You are deeply curious about software, security, and the current and future states of technology. You keep your teams ahead of the curve
• You are an excellent written and verbal communicator who can articulate complex concepts to both technical and non-technical audiences. You are comfortable working with engineering teams who have a strong sense of autonomy in their decision-making, and guiding via influence
• Work Eastern-time oriented hours. Grafana Labs is a global company, and we need to maximize overlap time with our EMEA peers

Desirable

• We are a technical Corporate Engineering team, ensuring stakeholders across Grafana have the technology they need to excel
• This covers the historical way of managing corporate systems, including IT Operations, Internal Helpdesk, Corporate Security, and service development
• This also covers the future of corporate systems, where developers and non-technical employees alike need to build automations, ship internal applications, and deploy background agentic workloads
• Our job is to provide the core systems and platforms to optimize our current and future stacks and enable all employees to own their own workflows
• We can build any tool we need, while knowing when to buy to improve velocity. We support a highly autonomous, technical, 100% remote, across the globe, cloud-native organization
• To support our growth and ambitious vision, we embrace agile principles and values, share openly, default to action, and have an OSS-first mindset. We believe in high-velocity but sustainable expectations and timeframes, giving people the room to do great work, and keep our souls intact
• We are looking for a leader to curate and drive our Corporate Engineering team. You will be responsible for finishing the optimization of our current IT operations stack, and be the driver of our internal AI native strategy
• You want to push decision-making to wherever the right information is, rather than centralizing approvals, and you can build the processes and systems to enable all teams to experiment and own their own tools
• You embody DevOps principles, and long lead or approval times fill you with dread. You see shadow IT as a signal that we have a gap, rather than something to be controlled
• You will lead a team that manages the operation and security of traditional corporate IT systems, help desk queues, and employee hardware, but also provides tools and platforms for other teams’ to effectively operate in
• Your team is also significantly responsible for the operational and security strategy for internal AI usage, agentic workloads, and general automation at Grafana
• You will guide your team building and delivering internal platforms that automate typical IT work and enable our employees to do their best work seamlessly. You must have significant engineering acumen as this is a highly technology-driven role
• This is a high-impact opportunity to define what IT and corporate systems looks like in the AI age at a technical, everything-as-code company. You will have a fully staffed team and significant autonomy to achieve objectives
• Lead the team covering a range of existing areas, including corporate systems, employee device lifecycles, helpdesk queues, and internal tooling development
• Handle corporate security initiatives, deploying security and compliance checks in an employee-enabling way (guardrails and paved roads) in their daily workflows
• Help define our wider internal AI rollout, enablement, and security strategy across all teams, not just developers
• Manage the relationships, negotiation, and contracting with core SaaS vendors
• Make all work and costs visible, both internally to the team and enable stakeholder teams to understand their processes and work. Use this visibility to continuously improve processes
• Understand and, where possible, leverage the Grafana product and ecosystem to solve corporate engineering challenges. Open-source what we come up with for the good of other Grafana users
• Act as a leader within the larger Foundations department, including all other platform, business application, and security teams
• Conduct regular 1:1s, coaching, and mentoring to ensure your team members are motivated, happy and engaged. Provide continuous feedback to ensure that they can add value while maintaining high standards
• Participate in team activities. Be a participant in all work queues. Contribute to and review design documents for upcoming projects, ensuring projects are well-defined and ready for development. You will be part of your team’s and department's on-call rotation