Experienced Payroll Care Advocate, Gusto
$23.56 per hour
2 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
$23.56 per hour
2 days a week in office
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- We are looking for payroll experts who are passionate about providing small business owners with the best customer service experience in the world
- Minimum of 2 years work experience in the payroll or financial industry, with a basic understanding of taxes, compliance, filings and wage laws across multiple states
- No less than 2 years of work experience in a customer-facing role (ideally contact center, accounting, payroll, taxes, and/or benefits experience)
- Payroll Industry Certifications (FPC or CPP) are a plus!
- Tech Savvy: You know your way around GSuite and a Mac. Bonus points for knowing Salesforce, JIRA, and Slack
- Team Player: A consummate teammate, ready to wear multiple hats, inspire those around you, and work collectively while priding yourself in maintaining a professional brand and image
- Self Starter: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction for a minimum of 24 months
- Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment
- Great written and verbal communicator: Loves writing and talking about technical concepts to a wide range of audiences and understands the importance of listening to the customer before delivering service
What the job involves
- You will guide our customers through using Gusto for payroll and benefits and act as their advocate internally to influence our product decisions and roadmap
- You’ll address real problems and deliver an exceptional customer experience, all while continuing to work in the payroll industry and begin your career in the high growth tech industry
- You will provide exceptional customer service by interacting with small and medium sized business owners to resolve payroll related questions via email, chat, and live phone shifts, the latter lasting up to 8 hours during periods of high inbound call volume. You may be scheduled anytime during our hours of operation (7am - 6pm MT)
- You’ll handle inbound customer inquires about processing payroll, taxes and compliance
- You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience
- You will be able to perform your duties in a fast-paced environment, being able to adapt to change quickly in order to quickly resolve customer issues
- You will work in close collaboration with other advocates as well as collaborate across the company in order to influence product development
- You will be flexible in order to accommodate annual volume spikes ranging from December through March where we require additional weekend overtime and blackout periods for paid time off in order to provide the best service possible to our customers
- You will be able to deliver exemplary customer service using a “search first” mentality
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.1m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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