Senior UX Researcher, Workiva

$111-178k

Restricted Stock Units granted at time of hire + A discretionary bonus typically paid annually

Senior and Expert level

Remote from US

More information about location

Software for sustainability, GRC & financial reporting

Open for applications

Software for sustainability, GRC & financial reporting

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Open for applications

$111-178k

Restricted Stock Units granted at time of hire + A discretionary bonus typically paid annually

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Company mission

To power transparent reporting for a better world.

Job

Company

Role

Who you are

Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
5+ years of experience conducting UX research for digital products in a product-driven environment

Desirable

Experience researching AI-powered or Generative AI product experiences
Experience designing research methods for trust, usability, and human-AI interaction
Strong proficiency in both qualitative and quantitative research methodologies
Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
Proven ability to influence product strategy and roadmap decisions through customer insights
Experience mentoring researchers or contributing to a UX Research practice
Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time. Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs
Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience

What the job involves

Workiva is seeking a Senior UX Researcher to join our Product Experience team and lead strategic research for our Financial Reporting solution, our largest and most widely adopted product area
This role is ideal for an experienced researcher who can lead qualitative and quantitative research, influence product strategy, and help shape how AI-enabled experiences are researched, evaluated, and brought to market
Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
Communicate findings clearly to technical and non-technical audiences and support research operations as needed

Our take

For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its AI-powered data platform.

Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.

Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

5% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 4 rounds)

Oct 2014

$0.7m

EARLY VC

Dec 2012

$30.7m

SERIES C

Total funding: $46.9m

Company HQ

Ames, IA

Leadership

Julie Iskow

(CEO)

Julie joined Workiva in 2019 as COO/President and became CEO in 2023. Previously, they served as the CTO at Medidate Solutions and as the CIO at WageWorks.

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