Senior UX Researcher, Workiva
$111-178k
Restricted Stock Units granted at time of hire + A discretionary bonus typically paid annually
More information about location
Software for sustainability, GRC & financial reporting
Be an early applicant
Software for sustainability, GRC & financial reporting
1001+ employees
Be an early applicant
$111-178k
Restricted Stock Units granted at time of hire + A discretionary bonus typically paid annually
More information about location
1001+ employees
Company mission
To power transparent reporting for a better world.
Role
Who you are
- Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
- 5+ years of experience conducting UX research for digital products in a product-driven environment
Desirable
- Experience researching AI-powered or Generative AI product experiences
- Experience designing research methods for trust, usability, and human-AI interaction
- Strong proficiency in both qualitative and quantitative research methodologies
- Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
- Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
- Proven ability to influence product strategy and roadmap decisions through customer insights
- Experience mentoring researchers or contributing to a UX Research practice
- Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
- Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
- Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time. Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs
- Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
- High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience
What the job involves
- Workiva is seeking a Senior UX Researcher to join our Product Experience team and lead strategic research for our Financial Reporting solution, our largest and most widely adopted product area
- This role is ideal for an experienced researcher who can lead qualitative and quantitative research, influence product strategy, and help shape how AI-enabled experiences are researched, evaluated, and brought to market
- Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
- Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
- Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
- Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
- Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
- Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
- Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
- Communicate findings clearly to technical and non-technical audiences and support research operations as needed
Our take
For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its AI-powered data platform.
Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.
Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2014
$0.7m
EARLY VC
Dec 2012
$30.7m
SERIES C
Total funding: $46.9m
Company HQ
Ames, IA
Leadership
Julie Iskow
(CEO)Julie joined Workiva in 2019 sa COO/President and became CEO in 2023. Previously, she served as the CTO at Medidate Solutions and as the CIO at WageWorks.
David Haila
(CTO)David has been at Workiva since 2009, joining the team as a Senior Software Engineer. Since then, he has held a number of roles and became CTO in 2023.
Jill Klindt
(CFO & EVP)Jill has been at Workiva since 2008, joining as a Controller before holding a number of roles and becoming CFO & EVP in 2023. Previously, she held Financial roles at Financial Intelligence, Wells Fargo Financial, CitiMortgage, and Principal Financial Group.
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