MTS/SMTS Operations Engineer, Salesforce
Mobile Publisher, Jenkins, Git, Python
$137.1-236.5k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$137.1-236.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 2 - 5 years of operations experience
- Experience with Jenkins including general understanding familiarity managing and administering Jenkins, locating and reading Jenkins logs, etc
- Proficiency in using version control systems like Git is crucial for managing code repositories and collaborating with other team members
- Proficiency in basic programing in Python and shell scripting (Bash, PowerShell)
- Candidate should possess knowledge of the process, tasks, and data needed to complete an app submission to the Apple App Store and Google Play Store. (direct iOS and Android app development experience is not necessary)
- An understanding in security best practices and tools for securing infrastructure and applications is crucial for protecting sensitive data and systems
- Knowledge of different testing methodologies (unit, integration, end-to-end) and tools is important for ensuring the quality of delivery
- Candidate should be comfortable working on Apple Mac platform and macOS, including expertise with Terminal
- Previous experience working on complex, multi-tiered systems
- Needs to be able to automate various tasks, including infrastructure provisioning, software deployment, and testing
- Follow instructions with close attention to detail and possesses initiative to determine and pursue the best course of action for circumstances
- Exceptional communicator both written and verbal
- Independent and open-minded individual who values and appreciates diversity, input, and collaboration
- Previous experience in working with distributed teams
- Capable of working successfully independently but able to collaborate and thrive in a team environment
- Close attention to detail and process
- A related technical degree required
What the job involves
- Salesforce Mobile Publisher is a revolutionary program that empowers Salesforce customers to create their own branded mobile iOS and Android apps based on the Salesforce platform with clicks not code
- The product is rapidly growing and the Operations team is growing. This is an exciting opportunity to be part of this team of seasoned mobile experts working on a high profile program delivering premium mobile product offerings
- This Mid Level Operations team member will work closely with the Mobile Publisher Development and Product teams to implement and perform a wide variety of DevOps processes, tooling, instrumentation, administration, and monitoring to ensure the most reliable operations while helping further scale and grow the Mobile Publisher program.
- Everything we develop runs at cloud scale, and is part of a highly distributed system that requires overcoming technical challenges, creativity, finding ways to do new things, and innovating at scale
- Develop a deep level of understanding of Mobile Publisher systems, Salesforce mobile app products, and Salesforce platform
- Perform ongoing Publisher system operations including releases and administrative tasks
- Perform system maintenance operations to ensure secure and reliable production pipelines
- Collaborate with Support, Product, and Engineering groups to help resolve customer issues, assist customer onboarding success, and provide customer guidance
- Help validate app submissions and assist to resolve issues
- Ensure Service-Level Agreements (SLA) are monitored and met
- Work with and file various record keeping (bugs reports, etc) with thoroughness and clarity
- Monitor and report Mobile Publisher Service health
- Assist with testing and issue resolution
- Ability to multitask and mange multiple projects against deadlines
- Assist with generating customer facing documentation
- Provide product feedback on issues impacting operation, and work with Product Management to prioritize them
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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