IT Support Technician, Keywords Studios
Technical & creative services provider
Be an early applicant
Technical & creative services provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- DVS on Computer Support or any other related field of study
- Working knowledge of server computing, routing, firewalls, phone systems and patching
- Excellent oral and written communication skills in English
- Customer service experience, skills and ability to handle pressure situations
- Patient, personable, high energy, dependable demonstrating a positive attitude
- Desire to take ownership of issues – self-starter
- Previous experience working in the Gaming industry is considered an advantage
- Able to commute between our 2 studios in Vancouver
What the job involves
- The IT technician will represent the IT department and addressing level 1 and 2 issues reported by Keywords employees, providing fast resolution to those issues while working on projects to implement new systems or to upgrade existing environment addressing those in person, email, by telephone or redirect the case to the designated team and following it in a prompt, professional and efficient manner
- Acting as the first point of contact to end users for all IT queries / issues
- Tests preparation, build management, mobile devices preparation
- Responding to incoming customer requests via Help Desk Tickets, phone, email and/or chat sessions, and walk-up inquiries
- Troubleshoot user issues on computers, consoles, laptops and mobile devices
- Managing, owning and being responsible for resolving all IT level 1 and 2 support issues
- Redirect and follow level 3 case if needed
- Managing priorities and ensure all issues and projects assigned are completed as per the timelines
- Research and test new technologies/ solutions based on requirements to address future or immediate needs
- Documentation of procedures and incidents
- Inventory management
- Other duties as assigned
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localization, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO, not founder)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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