Quality Assurance Engineer, Amazon
German/French Speaker, Alexa Global Quality
The largest online retailer and technology provider
Be an early applicant
The largest online retailer and technology provider
1001+ employees
Be an early applicant
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience in quality assurance engineering
- Experience developing high quality test plans, test designs, test strategies, and test execution
- Experience as QA lead on medium to large sized projects
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
- Experience troubleshooting and debugging technical systems
- Experience scripting or coding
- Experience in automation testing
- Experience in manual testing
Desirable
- Experience with at least one automated test framework like Selenium or Appium
- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality
What the job involves
- This role requires fluency (speaking, reading, and writing) in one or more European languages — French, German preferably — as you'll drive quality across Alexa+'s multilingual experience in 100+ countries
- Alexa Global Quality is looking for experienced Customer Obsessed Quality Assurance Engineer who is able to innovate, design and deliver quality campaigns for Alexa customers around the world
- Our team works backward from our international customers across the globe to create authentically-native, delightful Alexa features in their language
- Own the everyday product quality for your workstream
- Work with a team of Engineering and Product professionals to ensure the highest quality product is delivered against defined milestones
- Monitor production trends and take action to improve the customer experience
- Evaluate device and Alexa functionality, create and own test strategies that are highly-relevant to your customers that validate the quality for Alexa features and devices
- Develop and contribute automation and other quality tooling that improves test-efficiency across a global organization
- Raise, triage and bring to resolution of defects. Improve the everyday user experience for Alexa customers world-wide
- Communicate with a wide range of partners and stakeholders (engineering teams and product management) to report programme status, collect requirements, evaluate alternatives and develop processes and/or tools as needed to support the organization
- QAEs at Amazon maintain and push the high bar for quality in our products and services. We work on the latest innovations in the space of Alexa devices and features
- You take the time to deeply understand the complex technology that brings delightful experiences to our customers worldwide
- You own quality campaigns, design and execute test strategies that prevent defects and bad customer experiences from reaching our customers
- You advocate on behalf of our customers to improve the experience - no matter where they are or language they speak
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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