Customer Onboarding Manager, Squire
$110-120k
+ Bonus (20%) + New hire stock grant
Barbershop operations management software
Open for applications
Barbershop operations management software
101-200 employees
Open for applications
$110-120k
+ Bonus (20%) + New hire stock grant
101-200 employees
Company mission
Squire's mission is to give your barber shop the technology they need to succeed in today’s fast-paced environment.
Role
Who you are
- 3+ years of experience in an Implementation Leadership role at a SaaS or growth-stage company
- Must have experience working in the SMB space (ACV $1000-$10,000)
- Proven track record in managing a team executing hundreds of onboardings in a month with activation times in days or weeks
- Experience with supporting the development and deployment of robust low-touch tools with eLearning, Product, and Engineering teams
- Strong business partner with comfortability driving alignment with multiple stakeholders
- Strong operations and data focus and comfortable managing by numbers and potential
- Experience selling and saving customers after contract signing
- Strong emotional intelligence and ability for dynamic partnerships with our customer base
What the job involves
- The Manager, Customer Onboarding is responsible for overseeing a team of 8-12 incredible Onboarding Specialists and Migration Specialists at SQUIRE
- This Manager will lead from the front lines by utilizing their previous implementation experience to support and develop the team to success by hitting efficiency targets through a top-notch customer experience
- As a strong cross-functional partner, this Manager will effectively collaborate with various business partners (Sales, Support, Success, and Product) to ensure seamless alignment throughout the customer journey from the Onboarding perspective
- As SQUIRE continues to grow, this Manager will also implement best practices and champion new ideas, systems and processes that will be pivotal to the company’s objectives and overall success
- REPORTS TO VP, Onboarding & Growth
- Day-to-day management of 8-12 high performing Onboarding Specialists through recruitment, development, and performance managementImplement goals, action plans, playbooks, processes, and systems for the Onboarding team
- Actively support the team by engaging in churn mitigation or challenging conversations with customers and the team
- Drive operational improvements to the organization through various initiatives such as low-touch data migration strategies, increasing customer LTV, reduction to CAC, etc., as the department and company continue to scale
- Drive onboarding efficiency by proactively managing the customer pipeline, ensuring accounts progress smoothly through each stage from sale to activation
- Work closely with key cross-functional department stakeholders (Enablement, RevOps) to ensure operational alignment and drive required changes to improve the customer experience
- Build a culture that inspires us to keep our customers at the center of everything we do
Our take
Squire takes point-of-sale management tools and focuses them entirely on the needs of barbershops. Before launching, co-founder Dave Salvant spent time talking to 600 different barbershop owners to understand the boxes Squire had to tick to be a worthwhile product. This included taking cashless payments and providing key insight into employee productivity, hours worked, and commission calculations.
This time spent in barbershops paid off, as Squire now has more than 2,000 customers in North America and the UK. There is considerable opportunity in the United States alone, as they have a potential customer base of more than 135,000 barbershops.
In March 2020, Squire’s revenue fell to zero when the COVID-19 pandemic forced barbershops to close. Luckily, the company had raised $34 million just days before this in a Series B funding round, which enabled it to help barbershops adapt and survive during their lockdowns. Now things have returned to normal, Squire is in high demand and in 2025, is valued at $750 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$60m
SERIES D
Dec 2020
$44m
SERIES C
Total funding: $146.8m
Company benefits
- Work from home opportunities
Company HQ
Nolita, New York, NY
Leadership
Songe LaRon
(Co-Founder & CEO)Majored in Philosophy at UCLA, and then studied Law at Yale. Started out as a Legal Secondee at Credit Suisse, before joining Skadden Arps as an M&A Associate. Co-founded Squire in 2015, with support from Y Combinator.
Dave A. Salvant
(Co-Founder & President)Studied Political Science at the University of Albany, and then joined Infogroup as an Account Manager in 2008. Moved to JP Morgan as 2010 to work as a Private Client Banker. Joined AXA US as a Senior Regional Sales Executive, and then enrolled at the University of Wisconsin-Madison to study for an MBA. Co-founded Squire in 2015.
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