Sales Operations Lead, Lyft
Lyft Media
$88-110k
More information about location
3 days a week in office
Ride sharing company
Posted today
Ride sharing company
1001+ employees
Posted today
$88-110k
More information about location
3 days a week in office
1001+ employees
Company mission
To improve people’s lives with the world’s best transportation.
Role
Who you are
- This role requires a strong background in operations and sales enterprise tools, expertise in crafting business process documentation, experience in developing and administering sales compensation programs, and in-depth CRM knowledge, particularly with Salesforce
- Previous experience in media and advertising is preferred
- Bachelor's degree or equivalent experience
- 5+ years in Sales Operations, background in advertising sales operations or marketing is a plus
- Strong analytical skills and comfort diving deep into data to surface insights and drive informed decision making
- Extensive experience managing and optimizing sales operations tools, including IronClad and Salesforce; Salesforce certification is a plus
- Well versed in Google suite (docs, sheets, slides)
- Meticulous attention to detail, the ability to dive into the technical or legal weeds is a must
- Demonstrated ability to manage and prioritize multiple projects simultaneously
- Proven ability to independently identify, analyze, and resolve complex problems
What the job involves
- As a Lyft Media Sales Operations Lead, you will be responsible for the day-to-day operational support for our sales teams and leaders
- This includes the strategic management of deal desk opportunities within Salesforce (SFDC), driving sales insights for our executive and sales leadership teams, and taking strategic ownership of operational enhancements related to our sales processes and tech stack
- You will also oversee the administration of compensation plans, ensuring the accurate calculation of variable compensation, and provide strategic guidance and support to existing Sales Ops team members
- To excel in this role, you will partner cross-functionally across the business, working closely with Sales, Analytics, Legal, CRM Engineering, Accounting, and Operations to align sales operations with business objectives
- Our work is fun, challenging, and rewarding, and we are looking for adaptable team members who are passionate about solving problems and delighting our customers
- Mentor the Sales Operations team, providing guidance and support to ensure high performance and professional growth
- Develop and implement strategic initiatives to enhance sales operations and drive business growth
- Oversee the preparation, calculation and distribution of sales team quarterly variable compensation
- Collaborate with Sales teams to identify, troubleshoot, and resolve process flow inefficiencies, and work closely with Sales Ops stakeholders to drive strategic solutions and ensure timely resolution of issues
- Monitor and support processes within enterprise tools and systems, including Salesforce, to support sales activities. Ensure the effective use of these tools to drive data-driven decision-making and operational efficiency
- Analyze sales performance metrics and provide insights to senior leadership. Identify areas for improvement and implement solutions to enhance sales productivity and effectiveness
- Ad hoc sales operations tasks as needed
Our take
Lyft has aimed for consistent growth, making sure to pitch itself as a more reliable and friendly ride-sharing option than its main competitor, Uber. Uber has a greater market share and operates globally, but Lyft hopes to compete by its focus on ride-sharing over Uber's more diversified business approach and as a more rider-friendly and greener alternative to Uber.
Operating only in the USA and Canada, Lyft is in a position of being less affected by global events than Uber but also more vulnerable to local conditions. As an example, while it doesn't face the regulatory hurdles around employment rights that Uber does, it is unable to balance out the cost of the unusually expensive US auto insurance across its operations.
In 2022, Lyft acquired PBSC Urban Solutions, a bike-share equipment and technology supplier, allowing Lyft to compete in new verticals and reaffirming its commitment to green transportation. It has also trialed and launched Lyft Assisted, where drivers help passengers from their door into the car to get to medical appointments. These developments chime well with Lyft's unique selling point as a friendlier and more environmentally aware ride-sharing app.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 14 rounds)
Jun 2018
$600m
LATE VC
Mar 2018
$200m
LATE VC
Total funding: $4.9bn
Company benefits
- Great medical, dental, and vision insurance options
- Mental health benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Pre-tax commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Family building benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
John Zimmer
(Co-Founder)Originally an Analyst at Lehman Brothers, Zimmer then founded Zimride which was a private ridesharing company that pivoted into Lyft.
Logan Green
(Co-Founder)Founded Zimride, a private ridesharing company which later pivoted into Lyft.
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