Senior Solutions Engineer, NLX
$138.8-190.2k
Automation for customer experience
Be an early applicant
Automation for customer experience
21-100 employees
Be an early applicant
$138.8-190.2k
21-100 employees
Company mission
To redefine how people interact with brands by providing automated and frictionless multimodal self-service tools, powered by Conversational AI.
Role
Who you are
- Bachelor's degree preferred in Engineering/Computer Science, or equivalent experience. Master's preferred
- Experience 4+ years working with customers in a technical role, either as a Sales Engineer, Technical Consultant, IT Technical resources within a large enterprise
- At minimum 5-8+ years working as a software engineer. Understanding of application, server, and network security
- 3+ years using AWS services such as CloudFormation, ECS, API Gateway, Lambda, and DynamoDB
- Programming Languages: JavaScript (Node.js), Python, and Bash
- Experience with writing integrations services, and understand how to connect and program against APIs
- Understanding of Conversational AI
- AWS Certified Solutions Architect - Associate or higher
- Development experience with horizontally scaling systems design
- Strong communication skills, fluent in (written and spoken) English
- Works well independently and in collaboration, especially for this asynchronous remote team
- Outstanding interpersonal skills. The ability to create and maintain a strong relationship based on honesty, openness, and success. Strong communication skills, fluent in , written and spoken in English
- Demonstrate the ability to effectively and clearly communicate concepts, ideas, and knowledge to customers and teammates
- You are a team player with a friendly, positive attitude. You are comfortable wearing multiple hats and have genuine willingness to help out where help is needed
- Customer-focused and Enthusiastic in attitude. Help the Customer be successful by maintaining a never-give-up attitude
- Works well independently and in collaboration, asks for help when needed, and is brave in making decisions—strong attention to detail
- Be Adaptive. Drive a project and pivot based on the clients' needs, remove obstacles, and find creative ways to be successful
- Project Manager. Keep the client on track, understand decisions, and continue to drive them and us toward their success
- Technical Expert. You need to be able to dive into the technology, understanding and can program, have a strong understanding experience with enterprise IT systems and integration
What the job involves
- NLX seeks a Senior Solutions Engineer to oversee a team responsible for training and educating users on how to build conversational applications in the NLX platform
- This person will play an integral role in elevating the NLX brand, evangelizing the technology’s capabilities, and helping position NLX as the premiere platform for building these AI-powered experiences
- This person will work closely with the engineering, product, partnerships, marketing and sales teams, reporting to the VP of Communications and Marketing
- Work with Customers during the solution and post-contract signing to help with technical integrations such as APIs, the configuration of AWS and other conversational services, and the configuration of the NLX platform
- Be the technical expert of the NLX system and have a strong understanding of how NLX works with NLU and NLP engines
- Be the technical expert on how NLX utilizes AWS services like Lex, Polly, and Amazon Connect. Be able to learn and become incredibly knowledgeable with other services like Alexa, Google Assistant, DialogFlow, and others as needed
- Build conversations within the NLX platform. You'll be asked to build, train, and help customers with our technology
- Develop integrations, review customers API documentation, and help with technical integrations when needed
- Provide business and technical value to the client through education, engagement, adoption of additional use cases while keeping them updated on new features of our platform
- Be able to drive engineering requirements, even be able to architect, code, design, test, and update the NLX code base with changes needed to deliver on our product and customer expectations
- Ensure the overall satisfaction of the client
Our take
NLX is a conversational AI platform that delivers customer experience automation for enterprise teams. In a world that increasingly values personalized communications, it enables businesses to build, manage and analyze automated conversations wherever they need to deploy them.
The platform works end-to-end, enabling brands to initially create the conversations they need, and then continuously improve them through analytics. This means they can adjust their communications based on real customer feedback, making valuable changes much faster than usual.
This ability to empower improvement is one thing that makes NLX stand out. The company has seen promising funding from a number of investors, the latest of which will support it as it expand operations and accelerates its development efforts.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Feb 2024
$12m
SERIES A
Dec 2022
$9.6m
EARLY VC
Total funding: $26.6m
Company benefits
- Medical, Dental, Vision
- 401k retirement plans
- Fully remote work culture
- Unlimited vacation days (and all federal legal holidays off)
- Conference reimbursement
- Company in-person retreats
Company values
- Elevate the customer - We think with the end-user in mind to help our clients achieve the best automated customer self-service experience
- Choose simplicity - In today's fast-paced world, it's easy to make things overcomplicated. Take the time to step back and see the simpler solution
- Be brave - If a decision needs to be made, make it. Ask questions, make mistakes, try something different. If you are curious about something, take the time to dig into it. If you have something you want to say, say it
- Keep it open - Transparency is key and open communication is a great way to be transparent
- Build an inclusive space - People may not always remember what you said, but they will always remember how you made them feel. Make each other feel welcome. Make yourself approachable. We expect diverse experiences and value individual input. We give each other the space to be included
Company HQ
Chelsea, New York, NY
Articles
Leadership
Andrei Papancea
(CEO & CPO)Adjunct Professor at Columbia University in NYC. Was Director of Engineering at Argo Group, and Lead Software Engineer at American Express. Previously co-founded Mangata, where they were CEO, and Max2 where they were Lead Software Engineer.
Vlad Papancea
(CTO)Was a Software Engineer at Argo Group and KoalaTeaCode, Web Developer at The Knox Student and Andrei Media&Consulting, and Mobile Developer at Knox College. Also co-founded and was Chief Mobile Officer at Mangata.
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