SDR Manager, Gorgias
CA$136-150k
OTE
CA$102-113k
BASE
+ Equity
The conversational AI platform for eCommerce
Job no longer available
The conversational AI platform for eCommerce
501-1000 employees
Job no longer available
CA$136-150k
OTE
CA$102-113k
BASE
+ Equity
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- The ideal candidate has strong sales development experience, leadership potential, and a passion for helping teams succeed
- 2+ years of experience in sales development or outbound sales, with a strong track record of success and 1+ years of management experience
- Experience mentoring or coaching SDRs, even in an informal leadership capacity
- Strong understanding of sales prospecting techniques, lead generation strategies, and pipeline development
- Data-driven mindset with the ability to analyze performance metrics and suggest improvements
- Excellent communication, coaching, and interpersonal skills
- Self-motivated and team-oriented, with a passion for helping others succeed
- Experience using CRM systems (HubSpot preferred) and sales enablement tools
- Ability to thrive in a fast-paced, evolving startup environment
- SQL proficiency is a plus
What the job involves
- We are seeking a motivated and results-driven SDR Manager to support and guide our team of Sales Development Representatives
- The SDR Manager will play a key role in driving pipeline growth by coaching SDRs, refining outreach strategies, and ensuring alignment with sales and marketing initiatives
- Coach and mentor a team of SDRs, helping them develop their sales skills and hit performance targets
- Support SDRs in executing outbound prospecting strategies and handling inbound leads effectively
- Monitor individual and team performance, providing feedback and actionable insights to improve results
- Assist in onboarding new SDRs, training them on best practices, tools, and messaging
- Collaborate with the sales and marketing teams to align on lead generation efforts and ensure quality pipeline growth
- Contribute to refining SDR processes, playbooks, and sales enablement materials
- Stay informed on industry trends, market conditions, and competitive insights to enhance outreach efforts
- Foster a positive and results-driven team culture, motivating SDRs to achieve their goals
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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