Product Engagement Manager, Mindtickle

• 5+ years in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or similar roles
• Strong product and systems thinking with the ability to connect business outcomes to technical solutions
• Demonstrated experience driving SaaS deployment, adoption, implementation, or customer transformation programs
• Confidence navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments
• Exceptional stakeholder management with the ability to communicate effectively with administrators, operators, and executive leaders
• Strong storytelling and executive presence-comfortable demonstrating products, shaping vision, and influencing decisions
• Builder mindset with high ownership, comfort in ambiguity, and bias toward experimentation and execution

Desirable

• Mindtickle’s Product Engagement team turns product capability into customer outcomes
• This role sits at the intersection of Product, Customer Value, Technical Delivery, and Growth-helping customers not just deploy Mindtickle, but transform how they enable and improve revenue teams
• As a Product Engagement Manager, you will lead customers from implementation through adoption and expansion
• You’ll combine product strategy, technical depth, AI fluency, and executive influence to help customers unlock value faster, adopt emerging capabilities confidently, and see what’s possible before they ask for it
• Lead end-to-end customer deployments and adoption journeys-from discovery and solution design to rollout, value realization, and scaled usage
• Own customer engagement strategies that increase adoption, accelerate time-to-value, and expand platform utilization across business teams
• Act as the product strategist for strategic accounts, connecting customer goals to the right capabilities, workflows, and operating models
• Demonstrate Mindtickle’s platform capabilities, AI innovations, and upcoming roadmap investments in ways that create executive alignment and accelerate customer outcomes
• Drive AI adoption by helping customers operationalize AI-powered workflows, integrate AI capabilities into business processes, and realize measurable business impact
• Translate customer requirements into scalable deployment plans, solution architectures, and repeatable adoption playbooks
• Partner closely with Product teams to influence roadmap direction through customer insights, market feedback, and emerging use cases
• Solve complex deployment and adoption challenges across integrations, configuration, enterprise workflows, and change management
• Build trusted relationships with customer admins, business leaders, executive sponsors, and cross-functional internal teams
• Create strategic account narratives using adoption signals, business outcomes, and platform usage data to unlock retention and growth
• Enable customers to adopt Mindtickle’s AI capabilities by identifying relevant use cases, demonstrating workflows, and translating innovation into business outcomes
• Build AI-assisted operating routines that surface adoption risks, identify expansion opportunities, and automate repetitive customer workflows
• Stay ahead of emerging AI capabilities and bring new roadmap innovations into customer conversations proactively
• ---Success Metrics---
• Deployment success and time-to-value
• Product adoption and feature usage
• Customer health, retention (GRR / NRR), and expansion
• Customer satisfaction and stakeholder engagement