Product Manager, Moveworks
Agents
+ Equity
Office located in Mountain View, CA
Enterprise-built conversational AI platform
Open for applications
Enterprise-built conversational AI platform
501-1000 employees
Open for applications
+ Equity
Office located in Mountain View, CA
501-1000 employees
Company mission
To make getting instant help at work effortless for employees.
Role
Who you are
- One of the following should speak to you:
- You are an experienced and accomplished Product Manager with 3+ years experience and have successfully launched SaaS products
- You have founded software companies in the past, and played a hybrid role in technical and business aspects of the business
- You are an engineering manager with 3+ years of experience at a product-led growth company, looking to pivot into product management
- As a plus, you have experience in building developer-facing AI products or building with developer toolkits
- You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions
- You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans
- You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research
- You have strong familiarity with APIs, authentication, and integrations
- You are have experience building enterprise products that required 3rd party platform integrations
- You have a proven track record of taking ownership of product goals and delivering against them
- You have sound framework for when to iterate, when to discard, and when to scale products
- You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively
- You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace
- You feel most at home working hand-in-hand with data science, engineering, user experience, and customer success teams
- You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholder and build meaningful relationships
- You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
What the job involves
- As a product manager for Creator Studio, you’ll be on the bleeding edge of shaping how enterprises build generative AI & conversational AI experiences.
- You’ll be designing products for developers to use, and ensure that their end-user experiences set a high bar for enterprise copilots
- You will drive product development for this product area from concept to launch with successful iteration in a fast-paced customer obsessed organization with an emphasis on written communication to convey product concepts and updates
- You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products
- You'll lead the definition & design of core technologies, developer interfaces, and end-user experiences for our copilot platform
- You’ll annotate other developer platforms to build internal alignment and conviction on what good looks like
- You’ll partner closely with machine learning and platform engineers to understand the latest research papers in Agentic AI and form product recommendations based on your understanding of the market
- You’ll also play a strong role in shaping our developer ecosystem: contributing to running hackathons and growing our digital community
- You will deconstruct complex problems by utilizing your technical depth and a data-influenced approach including a steady data diet of product usage to inform roadmap
- You will support cross functional teams to achieve their goals through collaborative goal setting, project definition, and milestone development throughout the project
- You will ensure our designers deeply understand the problems to be solved and can test their ideas rapidly
- You will support our deployment teams in helping customers realize product value quickly
- You will win the trust of CIOs and IT Managers at F500 companies to enable rapid business decisions
Our take
Moveworks provides IT service and helpdesk support through an AI-driven chatbot. Its system utilizes information about an employee, such as their role and seniority level, to deliver the correct information or carry out processes. Moveworks claims to solve 30% of IT support tickets within weeks of implementation.
In 2024, Moveworks opened a data center in Australia and its service has seen strong uptake from large enterprise-level companies, where IT teams deal with hundreds of requests at a time, helping to minimize backlog and gain back employee time. As more and more workers move from office to home or hybrid, IT support requests have boomed, opening up the opportunity for Moveworks to expand its client pool and provide solutions to help with this change.
Competitors such as Electric offer similar automated IT support services, but Moveworks has invested heavily into creating an AI system that is conversational and easy to use. Automated solutions with machine learning capabilities can also identify cost-saving opportunities. When unused software licenses are estimated to cost companies billions of dollars a year, there is money to be made by identifying and removing these avoidable costs through AI.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2021
$200m
SERIES C
Nov 2019
$75m
SERIES B
Total funding: $305m
Company benefits
- Fully paid medical, dental, and vision coverage with no premiums
- Fully paid short-term disability, long-term disability, and life insurance
- Free daily meals
- Unlimited PTO
- Unlimited paid sick days
- 16 weeks of 100% paid parental leave
- Medical, family care, and military leave
- Competitive salary — we’re one of the best-paying companies in the Bay Area
- 401(k) with matching
- Equity and stock options
- Commuter and parking benefits
Company HQ
Mountain View, CA
Articles
Leadership
Bhavin Shah
(CEO)After an MA at Stanford, Bhavin worked as a Director at LeapFrog Enterprises before co-founding Gazillion after 5 years in 2005. They left their CEO role at Refresh to co-found Moveworks in June 2016.
Vaibhav Nivargi
(CTO)Vaibhav started their career as a Stanford University Research Scientist before working for Aster Data as a Software Engineer. Having started ClearStory Data in 2011, they co-founded Moveworks in 2016.
Varun Singh
(President)Varun worked for half a decade as SVP of Product at Sefaira before spending 2 years as Lead Product Manager at Facebook. They left in 2016 to co-found Moveworks.
Jiang Chen
(CTO of AI)Jiang took a PhD at Yale in Computer Science before working as a Columbia Research Scientist and spending 7 years at Yahoo! and Google. After a year at Airbnb, they co-founded Moveworks.
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