Account Manager, Rebrandly

• You’re a proactive, solution-oriented professional who thrives on building strong relationships and delivering customer value
• You have excellent communication and problem-solving skills, and you’re motivated by your customers' success
• You have strong interpersonal skills, an innate curiosity and empathy, and are a natural problem solver
• You excel working in a fast-paced environment
• 3+ years of experience in account management, customer success, or a similar role
• Proven track record of exceeding revenue targets and driving account growth
• Experience in the SaaS or technology industry - MarTech preferred
• Excellent communication and interpersonal skills, both written and verbal
• Strong relationship-building and negotiation skills
• Ability to manage multiple clients and projects simultaneously while maintaining attention to detail
• Results-oriented with a focus on achieving goals and exceeding expectations
• Proficient in CRM software (Salesforce, HubSpot, etc.) and data analysis tools
• Grit, humor, curiosity, and an innate desire to learn
• Ability to work independently and as part of a team

Desirable

• As an Account Manager at Rebrandly, you will be our customers' primary point of contact, ensuring they have an exceptional experience throughout their lifecycle - from onboarding to long-term engagement and expansion
• Your role in sales is to grow and expand ARR by optimizing customer value, nurturing trust and credibility, maximizing satisfaction, and identifying growth opportunities
• You will work cross-functionally to deliver strategic solutions that align with customers’ needs and drive the overall success of Rebrandly
• The position is fully remote in the US
• Account Growth and Retention:
• Achieve or exceed assigned revenue targets through renewals, upsells, and cross-sells
• Develop and execute account maps with plans that support growth and identify potential risks
• Negotiate contract renewals and pricing adjustments to ensure mutual benefit
• Track and analyze key account metrics, such as usage, engagement, and ROI, to identify trends and areas for improvement
• Proactively manage and report on account opportunity status and quota achievement in company CRM to ensure forecast accuracy and transparency - Salesforce, Gong, etc
• Customer Relationship Management:
• Develop and maintain strong relationships with assigned customers through regular communication, meetings, and check-ins
• Understand customers' goals, challenges, and use cases for Rebrandly's platform
• Proactively identify opportunities to expand Rebrandly’s product footprint within an account, including usage, upsell additional features, and drive the adoption of new products
• Customer Advocacy:
• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely support
• Advocate for customer needs internally, collaborating with other departments to ensure a positive customer experience
• Gather feedback from customers to identify opportunities for product enhancements and improvements
• Market Intelligence:
• Stay informed about industry trends, competitor offerings, and emerging technologies in the link management space
• Share insights and knowledge with internal teams to drive innovation and maintain a competitive edge