Manager of Site Reliability Engineering, Toast
Observability
$155-248k
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$155-248k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Hands-on experience managing an SRE or Observability team, including hiring, mentoring, cross functional collaboration
- Hands-on coding/scripting experience with Go, Python, etc
- Deep understanding of observability systems and tools such as APM, RUM, Synthetics, Splunk, OTEL, Log pipelines, SIEM, Terraform etc
- Background in leading complex engineering projects in a Scrum environment
- Direct exposure to cloud infrastructure and SaaS solutions
- Polyglot technologist/generalist with a thirst for learning
What the job involves
- The Manager, Site Reliability Engineering Observability role at Toast fits within the Observability Enablement & Administration team, which is part of Site Reliability Engineering, responsible for overseeing Toast production services, with a commitment to quality, reliability, and low latency
- The Observability Enablement & Administration team is responsible for setting the overall observability strategy, choosing the right tools and technologies, developing best practices, and providing guidance to other teams, while maintaining, governing cost, and administering the observability platform and log pipelines
- As a Manager of the Observability Enablement & Administration team, you will provide technical leadership and hands-on contributions, incorporating reliability best practices for programming and scripting, observability, production triage, incident resolution, and retrospective/root cause analysis to maintain the world-class reliability and uptime of our platform
- In this role you will be responsible for the architecture, administration, maintenance, and enhancement of our observability platforms, ensuring optimal performance and availability for our critical security and business operations
- Create and drive strategic organization-wide observability initiatives in collaboration with technical leadership and Product Management
- Drive day-to-day operations of the team and contribute to the development and prioritization of the SRE roadmap for observability initiatives
- Enable a geographically distributed team of engineers to continue performing at a high level and help increase the impact of their work
- Manage observability architecture design, support, and platform management
- Implement strategies to increase observability platform reliability and performance
- Lead and contribute to initiatives that automate operational toil for observability focused tasks such as those needed for legal and compliance requirements
- Guide teams to build and maintain systems that are observable
- Support end-users with training and technical guidance on observability tools and capabilities
- Gather and analyze metrics from operating systems and applications that enable development teams with observability insights
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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