Workplace Experience Coordinator, Topline Pro
$60-70k
+ Equity package
5 days a week in office (Brooklyn, NY)
Generative AI platform for home service business marketing
Be an early applicant
Generative AI platform for home service business marketing
101-200 employees
Be an early applicant
$60-70k
+ Equity package
5 days a week in office (Brooklyn, NY)
101-200 employees
Company mission
To empower local service pros across the country.
Role
Who you are
- 0-2 years of experience in workplace operations, HR, office coordination, hospitality, or event planning
- Highly organized and action-oriented, you love a checklist and bring structure to chaos
- Warm, approachable, and service-minded, you're someone others rely on to make things happen
- Comfortable working autonomously while balancing multiple priorities
- Familiar with tools like Google Workspace, Slack, Notion, or excited to learn
- Passionate about creating great in-person experiences – You care about how space and details shape team energy and culture across multiple offices, and you're excited to own that experience end-to-end
- Willing to travel occasionally to Boston and Nashville – You're comfortable popping up to support cross-office moments
- Willing and excited to be in office 5 days a week – You want to be around the team and in the middle of the action, not remote
- Thrives in fast-paced, high-growth environments – You stay organized, adaptable, and calm under pressure
- Resourceful and proactive – You take initiative and solve problems before they escalate
- Warm, positive, and people-first – You bring good vibes and make others feel supported
- Detail-oriented and execution-focused – You love getting things done well and finding ways to improve
- We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply
What the job involves
- Topline Pro is hiring a Workplace Experience Coordinator to own our in-office experience. This is a P1 role, you'll be the dedicated owner of workplace operations and cultures across our NYC, Boston, and soon Nashville offices. You'll report to our Head of People
- We're an in-office company by design, and we credit a lot of our growth to that. This role exists to make sure that in-person experience is thoughtful, well-run, and genuinely enjoyable, not just logistics for logistics' sake
- This is also a great opportunity for someone early in their career, you'll get exposure to a wide range of People and operations work and learn a ton in a fast-moving environment
- Own daily office operations across NYC, Boston, and Nashville, managing supplies, snacks, mail, tech equipment, and space upkeep so every location runs seamlessly and reflects our culture of excellence
- Own vendor coordination and office logistics, proactively identifying opportunities to improve the in-office experience
- Create and improve internal workplace processes, building scalable systems that keep the office organized, functional, and future-ready as the team grows
- Plan and execute culture-driving events, leading the organization of team celebrations, birthdays, and in-office moments that strengthen community and bring joy to the everyday
- Support the admin side of onboarding, preparing desks, tech, and welcome kits for new hires so Day 1 runs smoothly
- Be the face of the office and our in-office experience, based in Brooklyn 5 days a week as the first person visitors, candidates, and employees turn to
- Coordinate cross-office travel for team members moving between NYC, Boston, and Nashville, including transportation and scheduling support
Our take
Home service businesses such as repairs and building contractors must typically focus on the practical, and their business expertise may not lie in digital marketing and expanding their online presence. That’s where Topline Pro comes in, providing automated, generative AI-powered tools to help home service businesses scale their business online.
Topline Pro helps service professionals build a social media presence, simplify and boost online direct bookings and utilise SEO in marketing campaigns. This means that service professionals needn’t juggle tasks that they are not suited to, and can focus on the services they provide. The company received several high-profile awards in 2023, including a naming on the SMBTech 50, sharing the accolade with high-profile tech companies like Gusto and Stripe.
To be listed among these names is no mean feat for 2020-founded Topline Pro, and this was hammered home by significant Series A funding in 2023 which will be used to expand hiring and its generative AI capabilities. The company has seen substantial sales growth between 2022 and 23, indicating that targeting the home services market with robust digital marketing software is a niche they’ve nailed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$27m
SERIES B
Jul 2023
$12m
SERIES A
Total funding: $44.2m
Company benefits
- Health & Wellness: Comprehensive medical, dental, and vision plans. plus a Platinum tier Wellhub membership, fully covered by Topline Pro.
- Top tier tools: The tech, equipment, and workspace setup you need to do your best work.
- In-Office Energy: State-of-the-art offices in the heart of downtown Boston and the historic Domino Sugar Factory in Brooklyn, plus late-night Uber Eats coverage and a fully stocked kitchen and pantry so you're never running on empty.
- 401(k) plan: Retirement savings available through Vestwell, with flexible employee contributions.
- Team Retreats & Pod Culture: Company offsites, inter-office travel, team events, and coffee chat budgets designed to build connection across teams.
- Learning & AI Budget: Monthly AI tool funding and annual professional development support to help you keep learning.
Company HQ
Southside, NY
Leadership
Nick Ornitz
(Co-Founder & CEO)Previously Co-Founder and CEO at Dwelling, Engagement Manager at McKinsey & Company, Research and Development Intern at Unilever and Construction Management Intern at Gilbane Building Company.
Shannon Kay
(Co-Founder & COO)Previously Co-Founder and CPO at Dwelling, Senior Analyst at Wayfair and Business Technology Analyst at Deloitte.
Salary benchmarks
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