IT Specialist, Clio
CA$79.6-93.6k
2+ days a week in office
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
CA$79.6-93.6k
2+ days a week in office
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- If you’re a proactive problem-solver who thrives in fast-paced, dynamic environments, Clio would love to hear from you!
- 2-5 years of hands-on experience in IT support or related roles
- Have experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow-up
- Are skilled in recording troubleshooting steps and communicating solutions clearly to end users to improve understanding and support transparency
- Have the ability to review IT processes and contribute ideas that help improve team efficiency and workflow
- Have experience using Kandji and InTune with a foundational understanding of mobile device management (MDM) on the macOS and Windows platforms
- Have experience working in IT environments with 2500+ endpoints
- Have a solid working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs
- Have experience with core SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and Github, and can provide basic user support and troubleshooting
- Are enthusiastic about learning new technologies and staying updated on IT developments
- Demonstrate a keen interest in improving your craft by using AI
- Possess strong communication skills, with the ability to explain technical concepts clearly to diverse audiences
- Have exposure to managing or coordinating small to medium-sized IT projects, working to meet deadlines and project goals
- Bring hands-on experience with Okta or a similar single sign-on (SSO) platform, supporting identity and access management tasks
What the job involves
- We’re looking for an Intermediate IT Services Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management
- In this role, you'll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices
- The IT team’s mission is foundational to how we get work done at Clio, our team has a meaningful and lasting impact. We’re focused on facilitating the best possible experience for our Clio talent, providing the right tools at the right time to further Clio’s mission of transforming the legal experience for all
- We are moving past the traditional IT Services group of “fighting fires” and are always looking for ways to proactively automate and save our employees precious time. By supporting Clions, we find ways for them to spend more time helping our customers
- Providing world-class IT support to Clio employees globally, managing inbound tickets from submission to resolution
- Documenting troubleshooting steps in detail and communicating solutions clearly to end users
- Supporting the onboarding process for new employees, managing access to systems, applications, and various technologies
- Maintaining an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management
- Managing procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors
- Prioritizing IT security protocols, collaborating with the team to support a zero-trust environment through tools like Okta
- Analyzing IT processes and procedures to identify and implement changes that improve efficiency for the team
- Supporting and configuring macOS, iOS, and Windows systems in an environment with 2500+ endpoints
- Developing and maintaining documentation to standardize IT processes and improve team efficiency
- Managing small to medium-sized projects, ensuring they meet timelines, deliverables, and scope
- Keeping current with technological advancements, sharing knowledge, and fostering a culture of continual learning and improvement within the team
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital, most recently in a 2021 Series E round which saw the company attain unicorn status with a valuation exceeding $1 billion. This funding is being used to accelerate its product development, hire additional talent, and for expansion into new markets with a focus on the EMEA region, particularly the UK and Ireland.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Leadership
Jack Newton
(CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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