Senior Customer Success Manager, SentinelOne
Enterprise
$104-143k
+ ESPP
Autonomous cybersecurity platform
Be an early applicant
Autonomous cybersecurity platform
1001+ employees
Be an early applicant
$104-143k
+ ESPP
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
- Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
- Adept at managing Customer expectations that result in high Customer satisfaction
- Proven technical skills. Ability to understand customers’ challenges and advise on best practices
- Impeccable written and verbal communication skills
- Experience in communicating with Customers from diverse cultures
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multitasking environment and can adjust priorities on-the-fly
- Experience with Totango (or other Customer Success tools) and SalesForce
- Previous Security industry experience or demonstrated understanding of cyber security and terminology
What the job involves
- If you’re passionate about engaging customers and creating a great experience, you have a place with us
- SentinelOne is growing its Customer Success team and looking for a relationship expert with a technical orientation to assist in managing our Enterprise customer segment
- You should have impeccable relationship skills and can create win/win environments for all parties that you work with
- If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
- Own post-sales relationships with a portfolio of our largest customers, advocating for their success and needs internally
- Work alongside the internal services teams and the Customer to establish critical goals, and onboarding plan and define success criteria
- Promote product adoption with key Customer stakeholders
- Ongoing tailored Customer engagement, including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews
- Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
- Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation, with machine learning-focused software that is built to help businesses battle online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market cap of $10B, though it's now fallen to around $4B. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $801.5m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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