Account Manager, Uplight
$75-90k
+ Bonus
Clean energy technology partner
Open for applications
Clean energy technology partner
501-1000 employees
Open for applications
$75-90k
+ Bonus
501-1000 employees
Company mission
To fuel the transition to clean energy in order to build a more sustainable future.
Role
Who you are
- You have experience in the energy industry, software, or customer management; have strong communication skills, and are passionate about working closely with customers
- Preferably 3-5 years of experience in Project Management, Account Management or Customer Success, preferably at a SaaS or enterprise software company
- Strong customer orientation and presence in front of senior management
- Expertise developing and maintaining key relationships across an organization, from the senior level and deeper
- Experience working on large, complex IT or similar technology projects requiring attention to detail, planning, and multi-channel communication requirements
- Attention to detail and ability to internalize and communicate a wide array of information
- Experience working across departments and colleague personas to drive cross-functional work streams to completion
- Independent thinker who proactively identifies issues, interdependencies, and solutions
- Strong written and oral communication skills
- Preferably SaaS business model experience
- Preferably Energy or utility industry experience
- Passion for energy, its impact on our customers, their customers, and the world
- Values alignment
- Ability to travel 10% of the time
What the job involves
- We are seeking an Account Manager to join our team and help us achieve our ambitious goals for our business and the planet
- You will be the focal point for Uplight engagement with utility clients, responsible for account planning and strategy, customer relationship development and management, delivery against contract and business outcomes, and customer satisfaction and churn
- You will lead and contribute to cross-functional teamwork to deliver results, improve how we work, and drive decarbonization outcomes and the advancement of the clean energy economy
- Be the expert in your account’s strategy, business, market, and goals
- In partnership with leadership, define and deliver on account strategy and plan
- Accountable for delivering against contract and business outcomes and managing internal and external tracking and progress against contract metrics
- Lead customers toward realizing business value through Uplight’s solutions
- Accountable for churn and customer satisfaction metrics for your customers in alignment with Uplight’s strategy
- Manage customer expectations and scope for contracts, managing scope discussions and changes with customers in alignment with Uplight’s strategy
- Build strong relationships with customers from individual contributor to senior levels
- Manage the customer’s interface with Uplight, appropriately prioritizing and funneling the work to insert into the business in alignment with Uplight’s strategy and plan
- Participate in cross-functional teamwork across multiple groups to deliver against our contractual commitments and effectively manage our customers
- Participate in improvement efforts to reduce churn, improve CSAT, and manage cost-of-delivery for our customers in line with our financial plan
- Specific product knowledge and expertise for the solutions for your customers
Our take
Uplight provides end-to-end technology solutions that aim to increase efficiency within energy ecosystems. The company's tech solutions consist of energy personalization systems to motivate customers to use energy more efficiently, in addition to energy reports, marketplaces, and other API microservices. They're currently working with more than 80 of the world’s leading electric and gas utilities.
Uplight’s software gives these utility companies granular data about how customers consume energy in their homes and businesses and offers ways to reduce their base power demand. They also offer a consumer marketplace for finding rebates and deals on energy-efficient appliances and electric vehicles.
The company has grown rapidly, reaching Unicorn status in 2021, despite only being founded two years previously. Uplight is entering its next phase of growth, focusing on significantly scaling its software solutions to further expand globally. It acquired Virtual Power Plant provider Autogrid in 2023 to embolden these aims.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Company benefits
- Medical & Dental
- Flexible PTO
- 401k Match
- Parental Leave
- Peer Recognition
Company HQ
Boulder, CO
Leadership
Luis D'Acosta
(CEO (Not Founder))Previously Executive Vice President at Schneider Electronics, CEO at SEL, Director General of Mexico for Schweitzer Engineering Laboratories and Power Systems Manager in Mexico for ABB.
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