Senior Manager of Web Programs and Operations, Snowflake

• You are an organized web marketing professional who can drive a long term vision of what to aspire to but also recognizes the realities of day to day work
• You are able to manage your own projects in a timely manner and execute with a high attention to detail while comfortably prioritizing to meet deadlines in a function that manages a high volume of work
• As an experienced web leader, you can comfortably work with internal and external partners, and are able to present your work to stakeholders and explain your rationale
• Proven track record working on large-scale B2B SaaS marketing websites
• Expertise in end-to-end web project management
• Hands-on experience and expert level understanding of Adobe Experience Manager as a CMS
• Solid understanding of web development processes, content strategy, CMS platforms, SEO best practices, site performance optimization, accessibility standards, and UX design principles
• Familiarity with analytics tools (Google Analytics, Heap) and A/B testing frameworks
• Expert understanding of localization frameworks and processes to support a global website
• Demonstrated success juggling multiple projects in a fast-paced environment while meeting deadlines
• Strong communication and collaboration skills; able to work seamlessly with stakeholders to achieve shared goals
• Excellent written and oral communication abilities
• Fearless, enthusiastic, and relentless attention to detail

Desirable

• We are seeking a dynamic leader to join our Web Experience team to oversee web projects while implementing operational efficiencies and prioritization frameworks to help set the team for scale
• As Senior Manager, Web Programs and Operations, you will be responsible for the planning and execution of key web initiatives, as well as manage day-to-day operations and production for our global public-facing websites
• You have team management experience and can comfortably drive your own projects while leading a team of talented web programs and operations specialists to ensure a seamless and effective online experience
• Lead, develop, and enable a team of talented Web Programs and Operations specialists and producers
• Plan, prioritize, manage, and execute global web initiatives to support business objectives
• This role reports to the Director, Web Strategy and Experience and is part of the larger Brand Marketing function
• Work within the Web Experience team, partnering with experience design and engineering, and peers across brand design, content and SEO to deliver a world-class web experience
• Collaborate with global teams and localization specialists to efficiently manage the website in an expanding set of languages
• Partner with product and industry marketing, growth marketing, content, and design teams to launch new campaigns, product feature pages, and while contributing innovative ideas to drive engagement and purchase intent
• Work closely with Web Engineering and IT to maintain technical infrastructure, resolve complex issues, and ensure seamless integrations within the broader marketing stack
• Establish and maintain governance processes—including project management, content management, version control, and brand/regulatory compliance
• Ensure site reliability, security, and adherence to data protection regulations (e.g., GDPR)
• Provide regular performance reports to marketing leadership, recommending optimization strategies as needed
• Stay up-to-date with industry trends, best practices, and emerging web technologies to enhance the overall brand experience and keep our digital presence at the forefront of innovation
• Proactively contribute to project discussions and brainstorming sessions, bringing fresh and innovative ideas to the table
• The Snowflake web team is a tight-knit, dynamic group who are responsible for shaping the future of the Snowflake brand
• We’re scaling our team to help enable and accelerate our growth
• We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake
• If you want to play a part in creating this global iconic brand, we want to hear from you!