Account Executive, Jobber
Expansion
$80k
OTE
$50k
BASE
+ equity
Job tracking and customer management software for home service businesses
Job no longer available
Job tracking and customer management software for home service businesses
1001+ employees
Job no longer available
$80k
OTE
$50k
BASE
+ equity
1001+ employees
Company mission
To help home service professionals around the world win.
Role
Who you are
- Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling
- Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were
- To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
- To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle...quickly
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet
- To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important
- To enjoy technology. We're working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement
- To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative
- Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce
What the job involves
- We’re looking for an Account Executive, Expansion to be part of our Success department
- At Jobber, our Customer Success team is the driving force behind our mission to help small businesses be successful. We’re a group of passionate, empathetic, and solution-oriented individuals who thrive on building lasting relationships with our customers
- By understanding their unique needs and goals, we empower them to get the most out of Jobber, ensuring they can run their businesses more efficiently and effectively
- Reporting to the Manager, Expansion, the Account Executive, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them
- Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products
- Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software
- Consistently achieve results by hitting and overachieving your targets
- Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
- Track key information in Salesforce for follow-up and analytics
- Although this role sits within our Customer Success team—to align more closely with customer lifecycle and relationship building—the skill set remains rooted in sales
Our take
For businesses that sell home services, it can be difficult to keep up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across several industries, going on to launch the product, which is now used by over 300,000 home service professionals in over 60 countries.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding, which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(Co-Founder & CEO)Prior to co-founding Jobber in 2011, Sam was a Freelance Software Developer at Cardboard Creative and a Business Analyst/Management Consultant at CGI.
Forrest Zeisler
(Co-Founder & CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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