UK Customer Experience Advisor, MPB

• Strong communication skills and a caring attitude
• Some previous experience in a customer support/service/experience role
• Fluent English skills - verbal and written
• Problem solving abilities
• Customer first mindset
• Willingness to learn and develop

Desirable

• We are growing our customer experience department and are looking for enthusiastic customer experience professionals to support our customers via live chat, email and phone
• MPB is the leading platform for buying and selling used photography and videography equipment around the world
• This is a fully remote position but you'll very closely connected with your team as we have daily huddles via zoom and regular meetings together
• You will be joining a progressive department who are focused on problem solving, building relationships with customers, and providing an exceptional customer experience. We are international, vibrant, creative, and constantly learning
• Your role will be blended and you will be supporting customers via live chat (30%), email (50%) and over the phone (20%)
• We proactively support customers with industry leading self-service, but when they do want that human touch you can take ownership and provide exceptional technical support - so that you both get the satisfaction you need
• You will also have the opportunity to progress your career within customer experience. Whether you want to develop into a team lead or if your interests diversify across other areas of customer experience - you will have the opportunity to develop yourself and your career
• Working with market leading SAAS tools, you will speak to a diverse range of people across countries and cultures