Customer Success Manager, native

£30k

+ 20% bonus and Share options

Junior level

London

Remote from UK

Powering campus culture

Be an early applicant

Powering campus culture

21-100 employees

B2BMarketplaceDigital MediaAdvertisingMedia

Be an early applicant

£30k

+ 20% bonus and Share options

Junior level

London

Remote from UK

21-100 employees

B2BMarketplaceDigital MediaAdvertisingMedia

Company mission

To help students have the best time at university by connecting them with amazing content on campus.

Job

Company

Role

Who you are

1-2 years in customer success, account management, or customer service
Comfortable managing customer relationships over phone and email
Organised: can manage multiple accounts and keep track of renewal timelines
Proactive: you spot problems early and fix them before they escalate
Good communication skills, written and verbal

What the job involves

Customer Success is a new function within our SMB team, focused on retention and rebooking of existing accounts
Our SMB customers are local and regional businesses who advertise to students: venues, retailers, regional chains, and local services
As CSM, you'll own a book of accounts and be responsible for keeping them happy and coming back
You'll run rebooking conversations, support customers through their campaigns, and spot issues before they become problems
You'll be owning a book of SMB accounts and hitting a retention target
Running rebooking conversations with customers ahead of each campaign period
Supporting customers through campaign delivery and resolving issues quickly
Identifying at-risk accounts early and taking action to save them
Maintaining accurate account records in CRM
Working with Sales on account handoffs and transitions

Application process

We usually respond within a day

Salary benchmarks

Our take

Native is a platform that helps connect students with amazing experiences and have the best time at university. The idea came to life when native’s CEO, Nick Musto, realised that finding the best event or experience was near impossible amongst a sea of information at university.

Native has now evolved to empower Students’ Unions with technology and services designed to bring more content onto campuses, and allow students to seamlessly engage with it. The company has also brought hundreds of content-based shows to the university space, ranging from quiz nights to DJ sets to Q&A talks.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (1 round)

Jul 2021

$3.5m

LATE VC

Total funding: $3.5m

Company benefits

Share options
Your birthday off
Season ticket loan scheme
Flexible working
Dog-friendly office
Wellbeing monthly budget
Extended Christmas break
Pick your kit
Wednesday lunch on us

Company values

We Deliver For Students
We Are Building The Ecosystem
We Never Stand Still
We Have Freedom With Accountability
We Lift Everybody Up

Company HQ

London, UK

Articles

Native joins forces with Membership Solutions Ltd

Yoti is partnering with native to enhance student experiences

Leadership

Nicolas Musto

(Founder & CEO)

Earned a degree in Mathematics from the University of Sussex.

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