Lab Customer Support Consultant, IDEXX
Veterinary diagnostics and cloud veterinary software
Job no longer available
Veterinary diagnostics and cloud veterinary software
1001+ employees
Job no longer available
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy
- You will be a master problem solver with a fine attention to detail
- You are fluent in Spanish and business English or Portuguese
- You have the ability to be proactive by nature and actively reach out for follow up for any customer inquiry
- You have the ability to prioritize different tasks and you enjoy problem solving
- Superb communication and listening skills are a must in order to be a successful customer support specialist
- You have an ability to learn quickly and apply skills and abilities to a variety of customer interactions
- You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful. Networking and/or software support is a plus
- Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly
- Strong organizational skills, especially in a multi-tasking environment
- You possess preferably a vet nurse or veterinarian background or equivalent combination of education and experience
- Ability to be on the phone for 8 hours a day
What the job involves
- Our Customer Support Consultants are the direct line between IDEXX and our customers
- As the first point of contact between IDEXX and our customers, our support professionals are vitally important
- In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs
- Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive
- You will act as the liaison between customers and the IDEXX laboratories
- As a member of this team, you will answer customer questions as well as provide administration support
- You will work in close collaboration with our internal stakeholders in order to effectively escalate a wide variety of calls
- You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
Company HQ
Westbrook, ME
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
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