Program Manager, Clio
Employee Listening & Insights
CA$89.3-120.8k
Legal practice management software
Be an early applicant
Legal practice management software
1001+ employees
Be an early applicant
CA$89.3-120.8k
1001+ employees
Company mission
Clio's mission is to build cloud-based and client-centred technology that will transform the legal experience for all.
Role
Who you are
- Education: Master’s degree in Industrial-Organizational (I/O) Psychology, Organizational Behavior, or a related field focusing on behavioral science and research methods
- Experience: 4+ years of experience in Employee Engagement, Talent Management, or Organizational Development (OD)
- Technical Analytics: Proficiency in statistical analysis, including the ability to perform multiple regression, correlation analysis, and factor analysis to identify drivers of engagement and understand how it impacts important business outcomes
- The "Storyteller" Muscle: Proven ability to build a narrative from data and present it persuasively to senior executives
- Collaboration Skills: Exceptional ability to partner with HR Business Partners and influence stakeholders in a fast-paced, matrixed environment
- Technical Knowledge: Deep familiarity with Workday Peakon (preferred) or similar AI-driven engagement platforms. Demonstrates a keen interest in improving your craft by using AI
- Scientific Foundation: Strong grasp of psychometrics or behavioral statistics to ensure all findings and interventions are grounded in sound methodology
What the job involves
- You are the primary architect of our "voice of the employee" strategy
- This role is about uncovering the narrative of our culture and turning those insights into action
- You will translate data from our entire employee listening ecosystem (including engagement surveys, exit feedback, and qualitative focus groups) into compelling stories that influence executive decisions
- By partnering deeply with People Business Partners (PBPs), Social Impact & DIBE, and leadership, you will diagnose organizational health and design the interventions that shape our global employee experience
- The Narrative Lead: Transform raw data into high-impact presentations and "Executive Summaries" that explain the why behind the numbers. You will be responsible for connecting the dots across various feedback channels to tell a cohesive story
- Thematic Analysis: Design and lead qualitative listening sessions, such as focus groups and "pulse check" interviews, to add human context and "colour" to our quantitative metrics
- Data Visualization: Create intuitive, visually compelling dashboards and reports that make complex trends easy for non-analytical stakeholders to digest
- Consultative Support: Serve as the "subject matter expert" for PBPs, helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change
- Root Cause Deep-Dives: When data indicates a cultural or performance risk, you will partner with the relevant PBP to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit
- Enablement Toolkits: Build frameworks, "action-planning" guides, and workshop templates that empower PBPs and managers to move from insight to impact
- Company-Wide Strategy: Identify universal themes and systemic challenges across the organization. You will lead the design and implementation of large-scale interventions (e.g., manager capability programs, communication shifts, or engagement initiatives)
- Measuring Success: Establish clear KPIs for all interventions to ensure we can demonstrate a measurable "before and after" impact on employee sentiment and business performance
- Technical Collaboration: Partner closely with the HR Systems Team to manage and optimize our core listening platform and data infrastructure, ensuring alignment between quantitative and qualitative data. This includes owning the platform’s hierarchies, survey logic, and reporting features
- Scientific Integrity: Act as the guardian of our listening methodology, ensuring all survey questions and feedback mechanisms are designed to produce valid, bias-free, and actionable data
Our take
Modern law firms increasingly manage their work digitally but the lack of a specialised remote solution means that workflows have become fragmented. This leads to legal practice managers having to juggle multiple software solutions across various devices.
Clio provides a legal practice management platform designed for law firms, allowing users to manage billing for legal aid cases, access and manage documents and store files across multiple devices. Whilst other startups are operating in this niche, Clio has uniquely focussed on synchronisation across remote devices and on a wide range of integrations, allowing the user to access information from other industry standard software such as Xero and Klyant from within a single interface.
Clio has raised a large amount of investment capital and benefited from the COVID-era move to cloud technologies. Most recently, it raised a 2024 Series F round, which saw the company attain a valuation exceeding $3 billion. This funding is being used to accelerate AI development and to allow existing investors and employees to cash out their shares.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Company equity
- $500 contribution when you become a parent and/or guardian
- 4-week minimum vacation
- Work from home when you need to (role-specific)
- Parental leave options for moms and dads
- Customizable extended health benefits (including $2000 per year to spend on counseling)
- Wellness programs including an onsite naturopath physiotherapist, and RMT (location-dependent), healthy snacks, and exercise classes
- RRSP-matching
Company HQ
Burnaby, BC
Leadership
Jack Newton
(Founder & CEO)Experience as Director of Product Development for Chenomx Inc. from 2004 to 2009. Advisor for Logikcull.com, dealcloser, and Athennian.
Rian Gauvreau
(Board Member)Experience developing legal technology for Gowling Lafleur Henderson LLP from 2000 to 2008. Graduated the University of British Columbia with an M.B.A. in Strategic Management in 2011.
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