Client Success Specialist, Lighthouse
Hotel revenue management solution
Be an early applicant
Hotel revenue management solution
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help the hospitality industry visualise and leverage data for business success.
Role
Who you are
- If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with hoteliers, we would love to talk to you!
- Experience with hospitality software will make you the perfect candidate
- At least 1-2 years of experience in Customer Success / Account Management
- Experience in the hospitality industry will be highly valued
- Strong tech knowledge / Eager to learn about software
- Data analysis skills: Be able to analyze data to track customer progress and identify areas for improvement
- Proficiency in another language is welcomed
- Excellent communication and presentations skills
- Problem-solving skills
- Customer-focused
- Able to work with a high degree of autonomy
- Hands-on attitude and sense of initiative
- Fun to work with
- Desire to work in a team-based, fast-paced, international environment where you will need to embrace different cultures, nationalities and languages
What the job involves
- The Hotels Network has joined Lighthouse! We're expanding our team and are looking for a passionate Client Success Specialist to support our mission of helping hoteliers improve and optimize their guests' direct booking experience
- As a Client Success Specialist supporting The Hotels Network, you will offer white-glove service to our clients and go the extra mile to make sure they are having an incredible experience
- This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge
- Account Management: set up, onboarding, proactive follow-up, and nurture relationship with current clients
- Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients
- Analysis and suggestion of new initiatives for hotels to help improve direct bookings
- Monitor hotel results and data tracking to help hotels make better decisions
- Receive and process client feedback to improve the product
- Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies
- Regular involvement with the team meetings and team projects to bring and share good practices with all team members
- Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world
Our take
Lighthouse, formerly OTA Insight, is a cloud-based data intelligence platform for the hospitality industry. It provides hoteliers with a suite of revenue management solutions that empower them to make smarter revenue and distribution decisions. With live updates, 24/7 support from its customer success team, and a highly intuitive and customisable dashboard, the Lighthouse platform integrates with other industry tools including hotel property management systems, leading revenue management systems and data benchmarking providers.
Lighthouse's team of international experts are based all over the world, including the UK, US, France, Germany, Belgium, Spain, Italy, Brazil, Mexico, Singapore, Australia, India and Greece. The company supports more than 70,000 properties in 185 countries.
The company has focused on accelerating its expansion across all regions, with a particular focus on the Americas, where it has seen an incredible recovery. OTA has also expanded its suite of products with the release of Insight+ and by launching its Business Intelligence products in EMEA.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2024
$370m
SERIES C
Nov 2021
$80m
SERIES B
Total funding: $470m
Company benefits
- Vision & dental Insurance
- Work from home opportunities
- Health insurance
Company HQ
Waterloo, London, UK
Leadership
Gino Engels
(Chief Customer Officer & Co-Founder)Previously worked at AB Inbev UK for 3 years, holding various positions such as National Account Executive and National Account Manager.
Matthias Geeroms
(CFO & Co-Founder)Previously Transfer Pricing Specialist at FOD Financien for 6 years.
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