Global Mobility and People Operations Lead, Gemini

• We’re looking for someone who is proactive, thoughtful and extremely organized for this critical role on our team
• 6+ years of experience in Human Resources and/or People Operations in a fast-paced, global organization
• 1+ years experience of owning Global Mobility tasks such as US/International Immigration and Relocations
• Experience serving as the primary point of contact between the employer, immigration attorneys, and sponsored candidates/employees
• End-to-end project management experience with US-specific visa cases for both candidates and employees, including: H-1B cap cases & transfers, E, TN, and Green Cards
• Experience owning the international relocations of existing employees, partnering closely with senior leadership and HRBPs to ensure the required business outcome and positive employee experience
• Experience of owning Employer of Record vendors such as DEEL or Atlas, supporting internal Managers and EOR employees with contracting and setting up new global locations
• Experience owning complex and sensitive HR programs and operations
• Highly proficient Workday user and experience using Jira, or equivalent ticketing system
• A strong sense of urgency and pride in your work
• Highly responsive to teammates and employees, with clear, concise communication
• Demonstrated judgment and ability to deal with confidential and sensitive matters effectively
• Ability to identify and provide recommendations for improvements; strong desire to enhance efficiency and automate whenever possible
• Excellent written and verbal communication skills; comfortable communicating with senior leaders and employees on sensitive issues
• Demonstrated ability as a good problem solver, understands how to effectively troubleshoot and considers the wider strategic business needs
• Passionate about good employees experience and strong ownership of employee issues
• Ability to work autonomously, asking questions to gain clarity, removing roadblocks to make progress, being resourceful in finding/learning information, and identifying different options of solutions

Desirable

• As a member of the People Team, you’ll be on the ground floor of a quickly growing organization, with the opportunity to create best-in-class processes and programs that find, grow, and retain amazing talent at Gemini
• We are searching for a Lead, People Solutions who will be responsible for providing senior level support within HR/People Operations, including the full employee life-cycle, but with a focus on owning the Global Mobility and Employer of Record programs.
• In addition to being a point of escalation for People Solutions cases, including but not limited to: onboarding, total rewards, performance management, off-boarding and audits, you will also be responsible for owning US/International immigration, relocation of existing employees and the engagement of a global workforce through Employer of Record vendors.
• In this role you will develop employee facing Global Mobility policies, build Standard Operating Procedures for a variety of People Solutions processes and also own complex HR cases through our Jira ticketing system.
• Develop Global Mobility policies and processes that can support the needs of a high growth business
• Be the main point of contact for cross functional stakeholders such as IT, Security, Benefits, Senior Leaders and HRBPs in regards to specific employee immigration and relocation cases
• Own the relationship with our outside immigration counsel, relocation and employer of record vendors
• Take responsibility for employee experience during immigration/relocation cases, ensuring they are well informed and feel supported every step of the process. Deliver successful outcomes by building supplemental materials related to visa cases, such as job descriptions, letters of support, and RFE materials
• Support the execution of People Solutions programs and operations including, but not limited to: onboarding, total rewards, performance management, audits and offboarding
• Find appropriate resolution for escalated Jira tickets and queries from the People Solutions inbox, responding within SLAs
• Partner closely with cross functional stakeholders and the wider People Team to support employee lifecycle programs and tasks
• Build out and maintain Standard Operating Procedure, documenting processes and workflows via Confluence and gDrive, proactively identify improvements and adding automation wherever possible
• Take ownership of operational workflows in HR systems such as Workday and ensure data integrity by organizing and maintaining employee records
• Participate in people projects as determined by the needs of the organization with ability to lead and manage projects within scope and timeline