Sales & Onboarding Specialist Intern, Airbnb
Services
€25k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
€25k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- We’re seeking a dynamic and people-oriented person to be the frontline voice of Airbnb in Paris
- Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed
- One first experience in sales, partnerships, account management, or community engagement
- Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats
- A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads
- Highly organized, with the ability to manage multiple conversations and leads across various platforms
- Clear and positive communicator, both verbally and in writing, with an authentic voice
- Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts
- Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation
- Experience with or understanding of small business owners, hosts, or side hustlers is a plus
- Based in Paris and deep local knowledge of the market and it’s service offerings
What the job involves
- Airbnb is seeking a Sales & Onboarding Specialist Intern to join the Airbnb Services team for a 6-month internship
- Just like Airbnb disrupted hospitality, Airbnb Services is redefining the guest experience by bringing premium in-home services directly to Airbnb stays
- Airbnb Services offers 10 categories (chefs, photography, massage, personal training, nails, etc.) across 260 cities, with new offerings and locations dropping regularly in the Airbnb app
- This role focuses on sales, onboarding and post-onboarding management with key services hosts in Paris
- As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects
- Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer
- We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel
- Collaborate with multiple team members to achieve project milestones
- Communicate with stakeholders across different teams to provide project updates
- Seek and provide feedback throughout the internship
- Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community
- Lead Generation: Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking
- Sales Pitches: Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions
- Onboarding: Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success
- Post-Onboarding: Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features
- Market Insights: Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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