Senior Customer Value Engineer, Taktile

• Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole
• Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support
• Entrepreneurial - You’re hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers
• Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
• Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion
• Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
• Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
• You communicate confidently in Spanish and/or Portuguese

Desirable

• As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform
• This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission critical business decisions
• You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle
• Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
• You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
• You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
• You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems
• You are open to a hybrid work model and can work from our NYC office at least three days per week