Senior Customer Value Engineer, Taktile
Spanish Speaking
$175-225k
OTE
+ Equity
More information about location
3 days a week in office
Decision platform for banks and fintechs
Open for applications
Decision platform for banks and fintechs
101-200 employees
Open for applications
$175-225k
OTE
+ Equity
More information about location
3 days a week in office
101-200 employees
Company mission
To empower decision makers worldwide to make smarter and safer decisions at scale.
Role
Who you are
- Curious and Creative - You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole
- Customer Centric - You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support
- Entrepreneurial - You’re hands on and driven to shaping the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers
- Team Player - You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering and the Customer Success team
- Experienced - You have 5+ years of customer facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion
- Organized - You feel comfortable planning, managing and communicating multiple project scopes, expectations and timelines across internal and external senior stakeholders
- Technical Depth - You have a strong technical background and can dissect and communicate technical challenges and approaches to engineers as well as customers
- You communicate confidently in Spanish and/or Portuguese
Desirable
- You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
- You have collected first experience in leading a team
- You demonstrate strong analytical skills and have a hands-on mentality
- You have knowledge of APIs and know the basics of Python and SQL
What the job involves
- As a Customer Value Engineer at Taktile you work with our customers to maximize the value they get from the platform
- This function is core to our mission of transforming our customer's decisioning infrastructure to optimize and automate complex and mission critical business decisions
- You will work in partnership with Taktile's Sales and Solutions Team and are making sure our customers maximize value from Taktile throughout their entire lifecycle
- Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring and exploring potential to optimize decisioning from a technical as much as business perspective
- You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
- You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage
- You will orchestrate and drive customer renewals as well as identifying potential for new use cases throughout the customer lifecycle
- You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems
- You are open to a hybrid work model and can work from our NYC office at least three days per week
Our take
Taktile’s goal is to enable financial services enterprises to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, these businesses have been slow to adopt it due to a shortage of expertise, IT resources and regulatory freedom.
This means that the wealth of data at their fingertips tends to go underutilised. With Taktile, these organisations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.
Taktile has inspired impressive confidence in some high-profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. With platforms like Taktile's playing a facilitating role in the AI revolution of financial services, the road ahead should provide ample opportunity for innovation and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2025
$54m
SERIES B
Nov 2022
$20m
SERIES A
Total funding: $78.7m
Company benefits
- Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes
- Join us onsite in our inspiring office spaces in Berlin, NY, or London and travel to quarterly team meetings around the world
- Make an impact and meaningfully shape an early-stage company by creating new opportunities
- Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
- Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath
- Use the equipment of your choice including meaningful home office set-up
- Benefit from an onboarding and training path supported by best-in-class coaches to become a true expert in your field
Company HQ
Battery Park City, New York, NY
Leadership
Maximilian Eber
(Co-Founder & CPTO)With a PhD in Philosophy from Harvard University, they went on to work in Machine Learning and Causal Inference at QuantCo.
Maik Taro Wehmeyer
(Co-Founder & CEO)Member of the European Commission European AI Alliance, and Founding Member at KI Bundesverband. Was previously a Machine Learning Engineer at QuantCo and Research Associate at Harvard Business School.
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