Senior Renewals Manager, Highspot
CA$131-160k
OTE
CA$104.8-128k
BASE
80.00% base/20.00% variable target OTE split
AI-powered go-to-market platform
Be an early applicant
AI-powered go-to-market platform
1001+ employees
Be an early applicant
CA$131-160k
OTE
CA$104.8-128k
BASE
80.00% base/20.00% variable target OTE split
1001+ employees
Company mission
To enable the impossible for GTM teams everywhere.
Role
Who you are
- 5+ years of experience in Renewals, Account Management, Customer Success, or a related commercial role within a B2B SaaS environment, with experience managing Enterprise and Strategic customers
- Demonstrated success owning complex commercial renewals and consistently achieving retention and revenue goals
- Proven ability to build trusted relationships with executive stakeholders and lead commercial conversations with confidence
- Strong commercial acumen with experience negotiating SaaS agreements, pricing, and contract terms
- Analytical mindset with the ability to leverage customer insights, usage data, and business metrics to inform commercial strategy and decision-making
- Experience maintaining accurate forecasts and managing opportunities within Salesforce or a similar CRM platform
- Excellent communication, collaboration, and stakeholder management skills, with a track record of influencing cross-functional teams to deliver customer and business outcomes
- Highly organized with the ability to manage multiple complex opportunities while maintaining operational excellence and attention to detail
- Self-motivated, proactive, and adaptable, with a continuous improvement mindset and a passion for delivering exceptional customer and business outcomes
What the job involves
- As a Senior Renewals Manager supporting Enterprise and Strategic customers, you own the commercial success of a portfolio of customers by driving predictable renewals and partnering with Sales and Customer Success to maximize long-term customer value and growth
- You serve as the commercial quarterback throughout the renewal lifecycle, aligning executive stakeholders, managing commercial risk, and delivering accurate forecasts while helping customers realize continued business impact from Highspot
- Own Commercial Renewals: Lead the end-to-end renewal strategy for a portfolio of Enterprise and Strategic customers, driving predictable retention and long-term customer value
- Build Executive Relationships: Develop trusted relationships with executive stakeholders and align commercial conversations to customer business priorities and outcomes
- Drive Growth: Identify and progress expansion opportunities by partnering with Sales and Customer Success teams
- Lead Commercial Negotiations: Own pricing, commercial terms, and contract negotiations to achieve successful renewal outcomes
- Develop Account Strategies: Partner with Sales and Customer Success to create commercial account plans that support renewal success, executive engagement, and future growth
- Manage Commercial Risk: Proactively identify commercial risks, develop mitigation plans, and coordinate cross-functional teams to remove blockers
- Deliver Forecast Excellence: Maintain accurate renewals forecasts and CRM hygiene, providing leadership with clear insight into risks and opportunities
- Use Data to Drive Decisions: Leverage customer insights, product usage, and commercial metrics to prioritize opportunities and improve portfolio performance
- Improve the Business: Contribute to scalable processes, operational excellence, and best practices that enhance the customer experience and drive business growth
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens and Nestle.
The company has continued to expand and develop over the years, entering into the Canadian market and launching several innovations in sales enablement technology. Its latest release is its agentic AI to help sales teams more precisely target prospects and win more deals
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $644.9m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Company HQ
Seattle Waterfront, Seattle, WA
Leadership
Robert Wahbe
(CEO & Co-founder)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect & Co-founder)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CTO & Co-founder)Former Partner Architect at Windows Azure for over 20 years
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