Technical Support Engineer, Nirvana
+ Equity
Commercial insurance & risk management
Open for applications
Commercial insurance & risk management
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
To modernize commercial insurance and enable a safer world.
Role
Who you are
- Demonstrated experience in debugging software issues using SQL, REST APIs, and GraphQL
- Proficiency in at least one scripting language (Python, Bash, Perl)
- Experience with cloud platforms and services (AWS, Azure, GCP)
- Familiarity with log analysis tools (CloudWatch, Splunk, ELK)
- Experience with ticketing systems and issue tracking tools (JIRA, Zendesk)
- Understanding of SRE principles and practices
- 2+ years of experience in technical support, showcasing adaptability and efficiency in a dynamic environment
- Strong analytical thinking and troubleshooting skills
- Ability to distill complex technical information into actionable insights
- Experience proposing and implementing effective workarounds for complex issues
- Capable of exercising sound judgment under pressure
- Strong written and verbal communication skills with focus on clarity
- Ability to work independently while collaborating effectively across teams
- Proactively seeks and incorporates feedback from peers and stakeholders
- Experience creating technical documentation for diverse audiences
- Self-starter who seeks out learning opportunities
- Bias-to-action and willingness to tackle ambiguous problems
- Owner mentality with accountability for actions and results
- Adaptable to high-growth, fast-paced environments
- Commitment to continuous improvement and knowledge sharing
Desirable
- Experience with Go programming language
- Contributions to open-source projects or technical communities
- Experience implementing monitoring systems and automation tools
- Track record of driving process improvements in technical support environments
What the job involves
- We're seeking a highly motivated Technical Support Engineer who blends traditional support skills with Site Reliability Engineering principles. In this role, you'll go beyond typical troubleshooting to dive deep into system internals, analyze complex logs, and drive meaningful product improvements.
- You'll collaborate across engineering, product, and customer-facing teams while taking ownership of complex technical challenges. This position offers significant growth opportunities for someone who combines technical expertise with a passion for customer success
- Analyze and extract relevant data from logs using tools like CloudWatch to identify root causes of complex issues
- Dive into code surrounding issues to pinpoint what engineering needs to address and how
- Develop and implement automation solutions to improve workflow efficiency
- Contribute to bug fixes and improvements in the codebase when appropriate
- Apply SRE principles to ensure system reliability and performance
- Provide timely, effective technical support via multiple channels while maintaining service standards
- Triage and prioritize incoming tickets based on impact and urgency
- Set clear expectations and communicate complex technical concepts in accessible language
- Advocate for customer needs while proposing practical solutions
- Proactively identify optimization opportunities in our products and support processes
- Contribute to internal knowledge bases and documentation
- Collaborate with cross-functional teams to implement product enhancements
- Review relative logs to identify root causes and escalate appropriately to other teams
- Create and maintain comprehensive technical documentation for internal and external users
Our take
Nirvana's insurance and risk management offerings are built to transform the commercial insurance industry, which is worth over $850 billion. It delivers predictive models that use real-time data and automation to generate instant quotes.
Targeting commercial fleets, the platform is powered by sensors that are already onboard most heavy trucks. This means that Nirvana's offering is accessible without vast onboarding fees, giving clients of all sizes the opportunity to protect themselves and improve customer safety.
While its initial focus is fleet insurance, Nirvana's offering is uniquely built to be highly scalable should the company expand into new verticals. It has invested substantially in product optimization to further its ability to accurately assess risk, and is an attractive option for companies who want to streamline what has been a traditionally slow process.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2025
$80m
SERIES C
Oct 2023
$57m
SERIES B
Total funding: $162m
Company benefits
- Comprehensive insurance
- HSA and FSA
- Paid parental leave
- Compassion leave
- 401(k) with employer match
- Flexible time off
- Paid holidays
- Continuous development opportunities
- WFH stipend
- Monthly wellness reimbursement
- Stock options
- Regular team events
- Region-specific perks
Company HQ
Chinatown, San Francisco, CA
Leadership
Rushil Goel
(Co-Founder & CEO)Previously worked as VP of Product and Fleet GM at Samsara. Was also Senior Director/GM at Ola, and Co-Founder and CTO of AirCare Labs.
Abhay Mitra
(Co-Founder & CTO)Held a variety of senior level positions at Rubrik, including Data Platform Lead and Senior Software Engineer. Former Data Scientist at Bidgely and Co-Founder of Atomicles Technologies.
Alex Carges
(Co-Founder & Head of Insurance Product)Former Chief Actuary at Root Insurance and Associate Actuary at Allied World Assurance. Held a variety of roles at The Hartford - including FCAS, Director and Actuary, and Innovation Manager.
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