Technical Support Engineer, Nirvana Insurance
+ Equity
Commercial insurance & risk management
Job no longer available
Commercial insurance & risk management
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
To harness the power of data to revolutionize commercial insurance and enable a safer world.
Role
Who you are
- Demonstrated experience in debugging software issues using SQL, REST APIs, and GraphQL
- Proficiency in at least one scripting language (Python, Bash, Perl)
- Experience with cloud platforms and services (AWS, Azure, GCP)
- Familiarity with log analysis tools (CloudWatch, Splunk, ELK)
- Experience with ticketing systems and issue tracking tools (JIRA, Zendesk)
- Understanding of SRE principles and practices
- 2+ years of experience in technical support, showcasing adaptability and efficiency in a dynamic environment
- Strong analytical thinking and troubleshooting skills
- Ability to distill complex technical information into actionable insights
- Experience proposing and implementing effective workarounds for complex issues
- Capable of exercising sound judgment under pressure
- Strong written and verbal communication skills with focus on clarity
- Ability to work independently while collaborating effectively across teams
- Proactively seeks and incorporates feedback from peers and stakeholders
- Experience creating technical documentation for diverse audiences
- Self-starter who seeks out learning opportunities
- Bias-to-action and willingness to tackle ambiguous problems
- Owner mentality with accountability for actions and results
- Adaptable to high-growth, fast-paced environments
- Commitment to continuous improvement and knowledge sharing
Desirable
- Experience with Go programming language
- Contributions to open-source projects or technical communities
- Experience implementing monitoring systems and automation tools
- Track record of driving process improvements in technical support environments
What the job involves
- We're seeking a highly motivated Technical Support Engineer who blends traditional support skills with Site Reliability Engineering principles. In this role, you'll go beyond typical troubleshooting to dive deep into system internals, analyze complex logs, and drive meaningful product improvements.
- You'll collaborate across engineering, product, and customer-facing teams while taking ownership of complex technical challenges. This position offers significant growth opportunities for someone who combines technical expertise with a passion for customer success
- Analyze and extract relevant data from logs using tools like CloudWatch to identify root causes of complex issues
- Dive into code surrounding issues to pinpoint what engineering needs to address and how
- Develop and implement automation solutions to improve workflow efficiency
- Contribute to bug fixes and improvements in the codebase when appropriate
- Apply SRE principles to ensure system reliability and performance
- Provide timely, effective technical support via multiple channels while maintaining service standards
- Triage and prioritize incoming tickets based on impact and urgency
- Set clear expectations and communicate complex technical concepts in accessible language
- Advocate for customer needs while proposing practical solutions
- Proactively identify optimization opportunities in our products and support processes
- Contribute to internal knowledge bases and documentation
- Collaborate with cross-functional teams to implement product enhancements
- Review relative logs to identify root causes and escalate appropriately to other teams
- Create and maintain comprehensive technical documentation for internal and external users
Our take
Nirvana's insurance and risk management offerings are built to transform the commercial insurance industry, which is worth over $850B. It delivers predictive models that use real-time data and automation to generate instant quotes.
Targeting commercial fleets, the platform is powered by sensors that are already onboard most heavy trucks. This means that Nirvana's offering is accessible without vast onboarding fees, giving clients of all sizes the opportunity to protect themselves and improve customer safety.
The company received some serious funding at the end of 2026, bringing its valuation to $1.5B and is now set to accelerate development of what it describes sas the first AI-native operating system built specifically for insurance. And as pressure mounts across the commercial trucking sector, Nirvana is positioning itself not just as a faster insurer, but as a foundational AI platform capable of reshaping underwriting, claims and risk management at industry scale.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Dec 2025
$100m
SERIES D
Mar 2025
$80m
SERIES C
Total funding: $262m
Company HQ
Chinatown, San Francisco, CA
Leadership
Rushil Goel
(Co-Founder & CEO)Previously worked as VP of Product and Fleet GM at Samsara. Was also Senior Director/GM at Ola, and Co-Founder and CTO of AirCare Labs.
Alex Carges
(Co-Founder & Head of Insurance Product)Former Chief Actuary at Root Insurance and Associate Actuary at Allied World Assurance. Held a variety of roles at The Hartford - including FCAS, Director and Actuary, and Innovation Manager.
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