Staff Technical Writer, Salesforce

• Bachelor’s degree in a STEM field, Tech Comms, or English
• 5+ years of technical writing experience with a focus on developer-oriented documentation
• Strong knowledge of Git, Markdown, and Agile methodologies
• Exceptional leadership, collaboration, and project management skills
• Excellent English writing and editing abilities
• Experience driving content strategy and leading complex documentation projects

Desirable

• We're looking for an experienced writer for the Technology Content Experience team
• Building out our Hyperforce infrastructure is one of the fastest growing and top priority areas of technology at Salesforce
• We need a writer to develop technical content and documentation workflows for internal Salesforce service teams who are both onboarding to and rebuilding their Hyperforce services on Google Cloud Platform
• You'll work collaboratively with engineers, architects, technical writers, and program managers in Hyperforce infrastructure Engineering
• As a Staff Technical Writer, you'll use a spectrum of your content skills to produce technical documentation for a developer or enterprise software operator audience—creating content experiences that address your customers' key jobs to be done
• You'll collaborate with Lead+ level writers, architects, and technical program managers
• Depending on the maturity of the project, this role may involve more information architecture and content planning than writing at times
• You'll lean into AI tools and innovative ways of producing and managing entire content in partnership with engineering and digital agents—redefining the role of technical writer as you go
• You'll follow an intake and tracking process for your work that involves maintaining a backlog of content deliverables, prioritizing order of work, keeping user stories up-to-date, and managing stakeholder expectations
• You also have the opportunity to drive and influence content strategy at Salesforce
• Lead documentation efforts for Hyperforce infrastructure on Google Cloud Platform, collaborating closely with engineers, architects, and cross-functional teams
• Drive content strategy, information architecture, and workflow processes for technical documentation
• Partner with stakeholders to define priorities, manage content pipelines, and ensure alignment with strategic goals
• Innovate content production using AI and automation tools to scale and streamline processes
• Mentor and support other writers, sharing expertise and elevating team performance