Customer Growth Expert, Livestorm
Inside Sales Expert
€35-40k
Salary may differ for UK candidates
More information about location
Web-based video conference platform
Job no longer available
Web-based video conference platform
101-200 employees
Job no longer available
€35-40k
Salary may differ for UK candidates
More information about location
101-200 employees
Company mission
Enable business to better communicate in an accessible yet secure environment for everyone.
Role
Who you are
- Over 2 years of experience in the SaaS/tech industry with a focus on sales
- Fluent, ideally native, in English (both written and spoken)
- Fluent or native in French
- Previous experience with Intercom or another live chat/support software
- Strong skills in active listening, negotiation, prospecting, and upselling
- Target driven
- Proactive attitude to help build inbound / outbound strategy
- Positive-minded and team player
- Excellent writer and communicator
- Internet savvy with a strong interest in startups
- Remote enthusiast
What the job involves
- The primary mission of this role is to drive growth in self-serve & SMBs committed revenue by focusing on:
- Expanding adoption of Yearly Pro Plans
- Growing the base of Small & Medium Businesses (SMBs) through Business Plans
- Driving the conversion of FREE users to PAID plans, with a focus on guiding advisors with signups toward upgrading to yearly subscription plans
- Promote our Enterprise plan to generate leads for AEs/AMs (features, services, etc.)
- This includes both nurturing existing customers/users and acquiring new business, ensuring sustainable revenue growth and customer success
- In this role, you will:
- Design, implement & handle a targeted outbound strategy to optimize lead conversion and drive long-term customer commitment
- Manage outbound campaigns through calls, LinkedIn messages, and emails using our cadence tools. Understand prospects' pain points and needs, address product questions, and categorize prospects based on their potential fit for Livestorm
- Manage and qualify inbound leads received through Intercom to identify sales opportunities:
- Handle incoming intercom conversations from potential & existing customers. Understand their pain points & needs, address product questions, and categorize prospects based on their potential fit for Livestorm
- Provide detailed and accurate product feedback for improvement
- Conversion cycle management
- Engage with existing customers to strengthen relationships and encourage commitment to annual yearly pro plans
- Engage with free users to strengthen relationships and encourage them to move to a paid plan
- Engage with Business users to strengthen relationships and encourage renewal & upsell opportunities
- Host and present Livestorm's platform during weekly live demo webinars to prospective users
- Deliver engaging, informative live demonstrations of the Livestorm platform to potential customers via a weekly webinar
- Showcase key features, answer live questions, and highlight the platform’s value in solving customer challenges, ensuring a professional and interactive experience that drives interest and adoption
- Collaborate closely with the Growth team to align marketing campaigns and messaging strategies
- Work hand-in-hand with the Growth team to ensure that all marketing campaigns, content, and promotional messages are strategically aligned
- Share insights, coordinate timelines, and maintain consistency in messaging across various channels to enhance brand cohesion and maximize campaign impact
- As Livestorm’s Customer growth expert, you’ll be joining the Customer growth team a crew of experts willing to expand Livestorm's committed revenue
- You'll work alongside our fellow teammates based in EMEA, Americas, and APAC and will be reporting to Samuel, our Head of CX
Our take
Livestorm is a video communication startup hoping to continue its success in the booming video conferencing market, with its entirely web-based product.
The company sees itself as going beyond the traditional webinar/meeting distinction, instead offering slightly different tailored products for each individual use-case - from one-on-one meetings to marketing events directly streamed to Twitch. By focusing less on the core video technology and more on the experience around the video, Livestorm has differentiated itself from larger competitors like Zoom and Teams.
Livestorm is using its 2020 funding to expand its rapidly growing presence in the US. This market already represents one-third of its customer base. Forbes rated it as one of the best Webinar platforms in 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2020
$30m
SERIES B
Sep 2019
$4.8m
SERIES A
Total funding: $34.8m
Company benefits
- Work from wherever you want
- Off-site twice a year
- Health insurance
- Transport subscription
- Mental Health support subscription
Company values
- Stay curious
- Remain humble
- Be resourceful
- Own it
- Be transparent
Company HQ
Porte-Saint-Martin, Paris, France
Articles
Leadership
Gilles Bertaux
(CEO)Completed a Masters in Computer Science at HETIC. Also interned as a strategy consultant, designer and growth hacker at multiple Parisian tech companies before co-founding Livestorm in 2016.
Robin Lambert
(CPO)Completed a Masters in Computer Science at HETIC. Also worked as a Product Manager and Product Designer before co-founding Livestorm in 2016.
Tom Forlini
(CTO)Completed a Masters in Computer Science at HETIC. Also interned as a BackEnd Developer at multiple startups before co-founding Livestorm.
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