Back Office and Office Management Intern, Lengow
Internship
More information about location
4 days a week in office
eCommerce automation platform
Job no longer available
eCommerce automation platform
201-500 employees
Job no longer available
More information about location
4 days a week in office
201-500 employees
Company mission
To help brands and retailers succeed in the Commerce Everywhere era in the most effective way possible.
Role
Who you are
- Higher Education in Accounting & Finance, BSc/BA in Business Administration or other relevant fields
- English and Spanish language mandatory
- Good problem solving skills
- Proactive and excellent team player
- Strong analytical abilities
- Ability to work under pressure
- Strong methodical and organizational skills
What the job involves
- Customer Onboarding & Registration – Create and verify customer accounts, assign subscription plans, and ensure accurate setup for billing
- Recurring Billing Setup – Configure automated billing cycles, tax compliance, and invoice generation while managing payment methods securely
- Billing Adjustments & Variations – Implement upsells, downsells, prorated billing, and annual price adjustments
- Dispute Resolution & Credits – Address billing discrepancies, process refunds, and issue credits as needed
- Account Cancellations – Handle cancellations, process refunds if applicable, and send final confirmations
- Unpaid Claims Management – Monitor overdue invoices, follow up with customers, and coordinate collection efforts
- Legal Escalation – Transfer unresolved claims to the legal department, ensuring complete documentation and support
- Office Supplies Oversight – Conduct bi-weekly stock checks for office, kitchen, and bathroom supplies, including Amazon vouchers for SDRs
- Happy Breaks & Events – Organize weekly happy breaks and plan team events (e.g., Christmas dinner), managing venues, attendance, and team communication
- Office Maintenance – Coordinate with service providers (water, fruit, cleaning, fire extinguisher company, etc.), handle incidents, office breakdowns, and manage employee access mechanisms/cards
- IT Supplies Management – Communicate IT equipment needs (e.g., headsets, chargers, adapters) and ensure timely procurement
Application process
- Phone call with Maria our HR Specialist
- Interview with Helena, finance manager
- Offer letter
Our take
Lengow was built to solve difficulties faced by e-merchants who had to undertake the tedious process of setting up and selling products on a variety of different marketplaces and online channels. Fast forward to today, and this problem is still relevant. With the rise of the digital world and the significant increase of online sellers, e-merchants still have to work through this long process, meaning that Lengow's offerings are still sought after.
Through its centralised platform, Lengow aims to automate as many steps in the process of listing products across different selling sites. The company does this through allowing product imports through a product management system to allow them to be posted on multiple channels instantly. Lengow also offers additional services including stock management, order tracking, and marketing strategies to optimise distributor and brand performance.
Lengow has attempted to keep up with tech developments, such as the launch of a decision-making operator that would release data and algorithms to businesses for advanced data analysis and recommendations. Marlin Equity Partners' acquisition of a majority stake in Lengow will see it invest its vast resources to bolster the development of the company, particularly in international expansion, and Lengow's acquisition of Netrivals in 2022 will allow it to deliver more value to its customers with new price intelligence offerings and a wider European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2018
$2.7m
EARLY VC
Sep 2015
$10.8m
SERIES B
Total funding: $17.4m
Company benefits
- Flexible remote policy
- Team coffee & teas
- Internal events throughout the year
- Modern, welcoming offices full of personality!
- Collaborative work environment
- Yearly seminars
- Personal onboarding
- Access to Lengow Academy, an open e-learning platform
Company HQ
Ile Beaulieu, Nantes, France
Leadership
Sebastien Blanc
(CEO)Advisor at Resi, former CEO of Skimlinks, and previously Director of Global Supply at Quantcast.
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