Graduate Broker Account Manager, iwoca
£30-35k
+ Bonus + OTE 20% + Share options
1-3 days a week in office
Online loans for small businesses
Open for applications
Online loans for small businesses
201-500 employees
Open for applications
£30-35k
+ Bonus + OTE 20% + Share options
1-3 days a week in office
201-500 employees
Company mission
To give small business owners a great experience while getting the finance they need.
Role
Who you are
- We look for people who are smart, humble, motivated and who are always looking to improve
- Strong written and verbal communication skills
- Excellent time-management and organisational skills
- A strong customer service ethic
- The ability to build and maintain long lasting business relationships
- Some experience of working in a fast-paced, client facing role
- Knowledge of the UK business finance market (including our competitors) is a plus
- Experience working in a fast paced customer service role is desirable
- This would be an excellent opportunity for recent graduates looking to gain experience in financial services
What the job involves
- This is an exciting opportunity for recent graduates looking to gain experience in financial services. As an Account Manager for our Broker Channels, you’ll be the first point of contact for our brokers and will provide exceptional customer service in managing loan applications for their clients
- We work with a host of commercial finance brokers and business advisors across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues
- In addition to building relationships with our brokers, you will also work closely with other teams across the business to ensure a seamless application process. The key success factors in this role will be measured in the quality of relationships you build, your speed of service, and overall broker satisfaction
- You will also have the opportunity to help shape and develop the future of this valuable channel
- Manage the day-to-day working relationship with all brokers, including our ‘Gold’ brokers who introduce high volumes of business
- Pre-screen applications, ensuring the broker provides all necessary business documentation and customer information for a credit review
- Provide timely updates for ongoing cases, answering questions related to specific applications or product queries
- Work closely with our Credit, Account Management and tech teams
- Pro-active outreach and the ability to objection handle to improve conversion rates and broker satisfaction
- Tackle additional tasks or analysis to assist the Broker Channel Managers and gain an understanding of other areas within the business
- Help organise and attend broker entertainment / industry events
Salary benchmarks
Our take
UK SME's are the backbone of a complex economy that is constantly changing, so the need for fast and responsive access to finance is becoming more and more important to ensure their success and growth. iwoca allows SMEs access to business loans in less than a minute, with its API and business marketplace partnerships.
With offerings like iwoca's, gone are the days where waiting up to eight weeks for a loan decision was viable. Its simplified business loans of £1,000 - £500,000 come with no fees attached, and applying online takes no more than five minutes. The ready availability of iwoca loans gives business owners a level of certainty, so that they can make instant decisions to help their business grow.
iwoca has made a number of partnerships with other players in the business finance space, including an impressive industry-first invoice checkout integration with QuickBooks. Funding raised by the company, which is now operating at net profitability, will enable it to meet a recent surge in demand for corporate loans. The company has made several billion in funding available to over 100,000 businesses since launching, positioning itself as a leading European fintech.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
21% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Great opportunities available to learn from both individuals through shadowing, and teams through presentations and even secondment opportunities -..."
Funding (last 2 of 7 rounds)
Aug 2019
$12.5m
GRANT
Feb 2019
$24.9m
SERIES D
Total funding: $91.4m
Company benefits
- Flexible working.
- 25 days’ holiday, an extra day off for your birthday, the option to buy or sell an additional 5 days of annual leave, unlimited unpaid leave, and one-month fully paid sabbatical after 4 years.
- Instant access to emotional and mental health support with our partner, Spill.
- Pension and share options.
- Generous parental leave and a nursery tax benefit scheme to help you save money.
- Two company retreats a year, we’ve been to France, Italy, Spain and further afield.
- A learning and development budget.
- Company-wide talks with internal and external speakers.
- Events and clubs, like bingo, comedy nights, yoga classes, football, etc.
- Medical insurance from Vitality, including discounted gym membership, and a private GP service for you, your partner, and your dependents.
- Paid volunteering day to support your chosen charity.
- Cycle-to-work scheme and electric car scheme.
- See iwoca benefits & policies for detail and some additional benefits: https://coda.io/@iwocauk/iwoca-benefits-policies-uk
Company values
- Motivated: Going to work shouldn't feel like a slog, so we want everyone in the team to personally care about what they're working on. We stay motivated by celebrating our wins, learning from our mistakes, and always looking for new gaps to step into.
- Smart: At iwoca being smart isn't about what you know, it's about how you think. Smart thinking means looking at each problem by asking ‘why’ first, then figuring out ‘how’.
- Humble: We know all ideas are flawed, all code has bugs, and everyone makes mistakes - it’s how we learn. For us, being humble means you question yourself first, rather than your team.
- Growth Mindset: We think there's always a better way to solve a problem. So we never let ourselves get comfortable with being good enough.
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Christoph Rieche
(CEO)James Dear
(Head of Systems & Numbers)People progressing
Joined as a Customer Onboarder, moved into the Broker Team and has most recently been promoted to Partnerships Manager.
Diversity, Equity & Inclusion at iwoca
- We work hard to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that diversity isn't an optional add-on, it's the core ingredient of what makes us great.
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