Key Account Manager, GotPhoto
$65-85k
+ Commission
School photography digitisation
Job no longer available
School photography digitisation
101-200 employees
Job no longer available
$65-85k
+ Commission
101-200 employees
Company mission
To allow any photographer to run a successful volume photography business.
Role
Who you are
- 3-5 years of hands-on experience in Customer Success/Account Management roles, preferably in a startup environment
- Experience navigating software solutions, explaining complex tech products in a B2B environment
- Experience building collaborative relationships with both clients and a wide range of internal stakeholders
- Fluency in French is a big plus
What the job involves
- GotPhoto is looking for an enthusiastic Key Account Manager to join our Customer Development Team in Denver or Atlanta and create and maintain strong connections with our enterprise accounts
- Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024
- As we grow and expand, we recognize the need for a dedicated Key Account Manager to join our team and help us to build a stronger function
- This role will guide and empower photographers nationwide in their journey toward success by embracing digital transformation through the GotPhoto SaaS solution
- Foster strong relationships with our customers, proactively assisting them in achieving their business goals
- Drive customer revenue growth by continuously consulting them about potential improvements and best practices for leveraging GotPhoto to its fullest potential
- Take responsibility for retaining and growing a defined pool of customers
- Actively monitor key account performance metrics, identifying trends and patterns to prevent churn
- Collaborate with cross-functional teams such as Sales, Product, and Support, to create a cohesive customer experience and proactively address customer requirements to drive effective solutions
Our take
Taking professional photos for events and schools is as much an exercise in administration as it is in photography, with a gruelling and largely manual workload of organising photos, taking payments and shipping out prints eating into a photographer's time. GotPhoto exists to make this process much easier, automating promotions, sales and fulfillment, freeing the photographer to focus on their core business.
Considered the leader in its market, GotPhoto has amassed a customer base of about 4000 small-medium business and sole trader clients across the UK, US and DACH regions. While the company has had strong growth in recent years it still has a large market to grow into, with around 70% of volume photographers still relying on manual systems, and a core market growing by 25% year on year as these photographers start to look to the benefits of automation for their businesses.
GotPhoto was acquired by EQT Growth in 2023, providing investment into the platform's development and adding new features. It will also be able to tap its parent company's commercial connections as it aims to grow its lead in an estimated $5 billion market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Company benefits
- Unlimited paid holiday and sick leave
- Subsidised fitness membership through Classpass
- Development & learning opportunities through regular check-ins with your team lead, team exchanges and development reviews
- Education budget, that allows you to grow professionally and explore new ideas
- We’ll provide you with all the relevant work equipment you need in order to successfully from the office or your Home Office
- Yearly team holidays at an awesome location (after successful business year)
- Learning budget for regular trainings and coaching, book- & online course-budget of at least 500 €
Company HQ
Government District, Berlin, Germany
Leadership
Has been CEO since 2019. Before joining GotPhoto was Controller (Business Development & Strategic Projects) for Daimler Truck AG.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at GotPhoto