Program Manager, Lepaya
More information about location
Power skill trainings for professionals
Be an early applicant
Power skill trainings for professionals
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To empower professionals worldwide to be more effective in their work and to lead happier lives so that they can ignite businesses.
Role
Who you are
- 3+ years of experience in a (senior) operations, program management, or customer success role
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills, with a client-centric mindset that ensures you understand and anticipate client needs
- A natural problem solver, able to quickly grasp issues and identify effective solutions
- Detail-oriented, action-driven, and comfortable navigating ambiguous situations
- Fluent in English, proficient in German or French
- Eligibility to work in the Netherlands (relocation support is not provided for this role)
What the job involves
- Our Client Delivery teams are responsible for delivering a high-end, flawless client experience
- Practically, this means that as soon as our Commercial teams close a new contract, the Client Delivery team steps in to ensure we go live as fast as possible with the relevant content, the right trainers for the right client, and is the first point of contact for all queries from clients
- We’re looking for a Program Manager to join our growing Program vertical
- In this role, you’ll be at the heart of ensuring the seamless execution of our training programs
- You’ll manage the setup of programs in our app, coordinate essential communications with trainers and learners, and ensure our trainers and actors are fully prepared to deliver exceptional training experiences
- As a Program Manager, you’ll be dedicated to key accounts, working closely with the Customer Success Manager (CSM) to track key performance indicators (KPIs) and measure the success of each training program
- You’ll serve as the operational counterpart to the CSM, playing an important role in ensuring our programs run smoothly and successfully
- Your first-year achievements:
- Think based on Lepaya's achievements, and reflect on what is expected from this person to deliver. Try not to be general here!
- Successfully set up programs in our app
- Coordinate all learner communications, ensuring that they are fully prepared for their session
- Ensure our trainers and actors are prepared for their session
- Implement consistency across all processes to streamline ways of working
- Lead continuous improvement initiatives to enhance the client experience
- Create scalable processes for handling non-standard tasks efficiently
- Analyze program health and take appropriate actions to maintain high-quality standards in our training sessions
Application process
- Ensuring that your candidate journey is smooth is our top priority!
- Here's a sneak peek into our standard hiring process: First, an introductory interview; then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder; and finally, an offer!
- We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand!
Our take
Lepaya is an edtech company which was established with the belief that the right training at the right time is paramount to making organisations more productive. They provide training via a hybrid learning model, combining bite-sized online content with group sessions led by experienced trainers.
Lepaya combines "hard" skills with "soft" skills, which they call "power skills" training. Lepaya has worked with scale-ups such as Mollie, Picnic and Bynder as well as multinationals such as L’Oréal, Microsoft and KPMG.
The global training and development sector is worth billions. With its 2023 funding boost (the largest annual funding raise in its sector) and 2022 acquisition of UK-based SpeakFirst, Lepaya aims to drive its mission to make fast-growing companies more productive by upskilling their workforce. Lepaya will use the funding and acquisitions to further expand into European markets such as the UK, Germany, and the Nordics.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2023
$38m
SERIES C
Dec 2021
$36.5m
SERIES B
Total funding: $81.3m
Company benefits
- Disruptive approach to learning and development
- Fun international team
- Inspiring and fast-paced environment
- Lots of responsibility and opportunities for growth
- Our work-to-live scheme: unlimited holidays and Friday off every second week
Company values
- Nimble. In the world of L&D everyone soon finds out that mental flexibility (the physical we leave to you) is essential
- Delight. Our mission is to make it possible for employees to feel great in the workplace
- Impact. We work to live, not live to work
- Excellence
Company HQ
De Weteringschans, Amsterdam, Netherlands
Articles
Leadership
René Janssen
(Managing Director)They were an Executive Vice President & Deputy Chief People officer at Lazada Group.
Peter Kuperus
(Managing Director)They've previously worked at TravelBird as a Vice President and Manager. They have also co-found Westwing Home & Living NL.
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