Cloud Support Engineer, AssetWatch

Salary not provided

+ Stock options

React

AWS

CSS

TypeScript

JavaScript

Python

Postgres

MySQL

JIRA

Git

Junior level

Remote from US

More information about location

Remote monitoring for proactive maintenance

Be an early applicant

Remote monitoring for proactive maintenance

101-200 employees

B2BArtificial IntelligenceDeep TechInternet of ThingsSaaSAutomation

Be an early applicant

Salary not provided

+ Stock options

React

AWS

CSS

TypeScript

JavaScript

Python

Postgres

MySQL

JIRA

Git

Junior level

Remote from US

More information about location

101-200 employees

B2BArtificial IntelligenceDeep TechInternet of ThingsSaaSAutomation

Company mission

To build the leading proactive maintenance platform for industrial organizations around the world.

Job

Company

Role

Who you are

Strong problem-solving mindset and eagerness to learn
Good communication skills and the ability to collaborate effectively in a team
Ability to multi-task, prioritize, and manage time effectively
Detail-oriented with a passion for writing clean, maintainable code
1–2 years of experience with React, JavaScript/Typescript, and CSS
Some experience or coursework with databases (MySQL, Postgres)
Basic understanding of AWS services (API Gateway, Lambda) or willingness to learn
Any experience with Python, UX design, or cloud technologies is a plus
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required

What the job involves

The Engineering Technical Support team is a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams
We own Tier 3 support, minimizing interruptions for engineering teams while driving automation and process improvements to make support scalable and efficient
Our scope includes performance monitoring, API stability improvements, helping to eliminate technical debt, and architectural refinements, ensuring the broader engineering organization can focus on building and innovating
We anticipate challenges, enhance workflows, and evaluate automation opportunities, optimizing internal processes, and streamlining technical support to create a frictionless development experience
Beyond support, we take on engineering-driven initiatives that enhance system stability, refine tooling, and improve operational workflows
We collaborate with engineering leadership to align on best practices, maintainability, and long-term efficiency
Assist in developing and maintaining web applications, from the frontend (React) to backend (AWS APIs, Lambda, and databases)
Contribute to fixing bugs and optimizing existing features
Follow best practices and industry standards with support from Cloud Support Manager and Senior Engineers
Support code deployment, continuous integration, and production issue resolution
Participate in peer code reviews and technical discussions
Assist with triaging and resolving support requests Proactively communicates issue status and collaborates closely with requestors until resolution
Follow best practices with version control (Git, Bitbucket) and issue tracking tools (Jira)

Our take

Across the manufacturing industry, lost production time equates to over $1 trillion of lost revenue each year. Much of this is due to foreseeable errors in machinery, many of which could have been fixed before they broke. AssetWatch, previously known as Nikola Labs, works with manufacturing companies to reduce unplanned downtime in their machinery and technology.

Focused on discovering machinery faults before it is too late, the company's wireless vibration sensors connect to a team of certified vibration experts who leverage machine learning to analyse the data. Hence, its prescriptive and predictive maintenance alerts signal potential faults before failure occurs, thus reducing potential downtime from these machinery faults.

With a wide range of solutions spanning software to IoT, AssetWatch appeals to everyone from factory managers to leadership teams, giving everyone a comprehensive overview of manufacturing health. The company has enjoyed significant funding of over $170 million so far, and has enjoyed substantial growth since its founding in 2014. It plans to continue expanding and scaling up the business.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.4)

Company

Funding (last 2 of 9 rounds)

Apr 2025

$75m

SERIES C

May 2024

$38m

SERIES B

Total funding: $150.7m

Company benefits

Equity options
Flexible work schedule
Full benefits and 401K + 401K Match
Opportunity to make a real impact every day
Unlimited PTO

Company HQ

Collegeview Park, Westerville, OH

Leadership

Will Zell

(Co-Founder & Executive Chairman)

Previously CEO of AssetWatch. Currently Founding Partner of Ohio Angel Collective, Founder of Vessel, and is on the Advisory Board for IKOVE Venture Partners.

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