Senior Manager of EAP Strategy & Operations, Headspace Health
$118.8-189.8k
+ Stock Awards
More information about location
Mental health and wellbeing platform
Be an early applicant
Mental health and wellbeing platform
1001+ employees
Be an early applicant
$118.8-189.8k
+ Stock Awards
More information about location
1001+ employees
Company mission
To provide every person access to lifelong mental health support.
Role
Who you are
- 7+ years of experience, ideally with domain expertise within Employee Assistance Programs (EAP) in innovation and/or strategic operations roles
- Demonstrated track record with experience across 1 or more: partner operations, strategic operations, account management, innovation
- Deep operational expertise with ability to set and achieve targets and develop cross-functional roadmaps; brings industry benchmarks and best practices to role
- Ability to influence and effectively communicate with both internal and external senior leadership
- People management experience and ability to motivate and drive operational teams
- Analytical skill set, with ability to break down a problem into component parts, build a project plan against it, and manage end-to-end execution
- Strong judgment, accountability and decision-making skill set
- Nice to have: experience with technical integrations; operating in high-growth start-ups
What the job involves
- The Senior Manager, EAP Strategy & Operations will lead the scoping, project management, and execution of our FY26 Employee Assistance Program (EAP) Optimization roadmap
- This role will assume day-to-day operational ownership and will be accountable for translating strategy into execution across our core EAP partners
- This role is highly cross-functional and execution-oriented, sitting at the intersection of partner management, operations, data, product, and go-to-market
- The latter requires exceptionally strong skillsets across process optimization, account management, cross-functional collaboration, and strategic planning
- The ideal candidate can flex up and down, driving strategy through execution of key projects while also setting KPIs, identifying and driving process improvements
- Partner & Account Management: Serve as the primary point of contact for external EAP partners, owning the day-to-day operational relationship and business outcomes
- Build strong, trust-based relationships with partner leadership and operational teams to enable effective collaboration
- Partner closely with Headspace leadership to identify, escalate, and resolve risks, serving as the ultimate accountable partner for the relationship
- Lead recurring operational cadences including QBRs, readiness reviews, and escalation forums
- Roadmap Development & Tracking:
- Own the end-to-end EAP Partner Optimization roadmap, including quarterly and annual planning – as well as outcomes
- Inform and translate FY26 strategic objectives into clear scopes, timelines, milestones, and success metrics
- Identify and prioritize portfolio of optimization opportunities across multiple partners aligned to shared goals, including operational efficiency, quality, scalability, and global expansion
- Maintain a clear, executive-ready view of progress, risks, and tradeoffs
- Execution & Project Management
- Drive scoping and execution of multiple complex, cross-functional initiatives that improve operational efficiency and partner integration; example of initiative portfolio includes: data sharing and reporting process optimization, reducing manual workflows, development of joint marketing and enablement materials with GTM and partner teams, member triage and escalation improvements across clinical and work-life services, global expansion evaluation
- Operational Excellence & Scale
- Establish and refine operational frameworks, documentation, and role & responsibility models with partners - ultimately defining and owning the operating model Improve shared workflows, SLAs, and performance measurement across EAP service delivery
- Ensure operational readiness for key FY26 milestones, launches, and global expansions, achieving outcomes
- Identify opportunities to standardize, automate, and scale partner operations as the EAP footprint grows
- Internal Enablement & Employer Support
- Serve as the operational owner for internal EAP enablement, ensuring Sales, Client Success, and Account Management teams are equipped to confidently position, support, and troubleshoot EAP offerings
- Act as a primary escalation point for employer-facing EAP questions and issues, partnering with CS, Product, Clinical, and external partners to drive timely resolution
- Own and maintain internal EAP documentation and sources of truth, including knowledge bases, FAQs, enablement materials, and tooling (e.g., EAP GPT)
- Partner with GTM, Enablement, and CS Ops teams to deliver training, updates, and change communications related to EAP capabilities, partner changes, and process updates
- Proactively identify gaps in internal understanding or tooling and drive improvements that reduce friction for employer-facing teams
Our take
The world is facing a growing mental health crisis. In 2022, the US saw the proportion of the population with acute anxiety, depression, or other mental health needs grow from 20% to 40%.
Headspace is a digital mental health platform best known for its guided meditation and mindfulness app, which has expanded into a broader suite of mental health services. Through therapy, coaching, meditation, and self-care tools, the company is making mental health support more accessible and preventative.
In 2021, Headspace merged with on-demand mental healthcare provider Ginger in a $3B deal to form Headspace Health, a move that brings clinical care and everyday mental wellness into a single platform. Today, its services are being used by more than 100M people and over 4,000 enterprises, including Starbucks, Adobe, and Paramount.
Demand for virtual mental healthcare continues to rise, and the market is becoming increasingly competitive, with players such as Hims & Hers Health entering the space. However, Headspace stands out by combining clinical care with everyday mental wellness tools, expanding its offerings through strategic acquisitions like AI health firm Sayana, and now bringing its services directly to businesses in the UK, positioning itself for growth bon a global scale.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2020
$47.7m
SERIES C
Feb 2020
$53m
SERIES C
Total funding: $175.4m
Company benefits
- Comprehensive medical, dental, and vision healthcare plans
- 12 weeks paid parental leave $5K annual / $10K lifetime family planning benefit via Carrot
- Quarterly "Refresh Days" (Fridays off for self-care) + "Focus Fridays" for deep work
- Flexible paid time off to rest and recharge
- 12 paid company holidays + 20 bereavement days
- 401K with company match
- Lifetime Headspace membership + access for 10 friends & family
Company HQ
Financial District, San Francisco, CA
Leadership
Tom Pickett
(CEO)Prior to joining Headspace in 2024, Tom was a CRO at DoorDash and CEO of Crunchyroll. He also spent nearly 11 years at Google, while there he held various roles, including Senior Director & Global Head of Content Operations at YouTube and VP of YouTube Content and Operations.
Karan Singh
(COO)Karan is also the co-founder and COO of Ginger. Previously, he worked in Sales & Strategy at Humedica and as a Consultant at ZS Associates.
Lisa Mulrooney Gross
(CPO)Lisa is also the Founder and Principal of HRx Leadership Advisors. Previously, she served as the CPO at ChargePoint and as the CPO/SVP/Head of HR Fitbit at Google.
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